Client Manager

Radley James; London; Remote; GBP 80,000 - 100,000; Full time

Job summary

A leading technology provider in FX Trading is seeking a Client Manager to serve as the primary technical contact for customers. This fully remote role requires expertise in Electronic Trading Systems, strong communication skills, and the ability to manage software releases effectively. The successful candidate will work closely with customers and internal teams to ensure seamless functionality and connectivity of the firm's FX Trading Software.

Qualifications

• Experience liaising with customers in a technical environment.
• Nice-to-have: Experience supporting Electronic Trading Systems.
• Experience working on Java-based Systems.

Responsibilities

• Act as the primary technical contact for FX Trading Software issues.
• Translate customer requests into project requirements.
• Manage Software releases and collaborate with engineers.

Skills

Interpersonal skills

Communication skills

Knowledge of Electronic Trading Systems

Knowledge of FIX Protocol

Knowledge of FX Trading

Scripting languages (Python, Bash)

Log investigation

Configuration file management

Ticketing Systems (Jira)

APIs (Rest)

Job description

Direct message the job poster from Radley James

Headhunter specialising in Technology and Quant Trading at Radley James

CLIENT MANAGER - FX TRADING SYSTEMS - LONDON (FULLY-REMOTE)

An FX Trading Technology provider is seeking a new Client Manager to serve as a technical contact for customers. This individual will be the primary technical point of contact for any issues relating to the firm's FX Trading Software functionality and connectivity. The role is fully remote, but this individual must be based in England.

Responsibilities:

• Be the primary technical point of contact for any issues relating to the firm's FX Trading Software functionality and connectivity
• Translate customer requests into project requirements
• Utilize customer requests for product enhancement and release documentation
• Communicate project statuses internally and with customers
• Manage Software releases (document release notes, manage product configurations, etc)
• Collaborate with Software Engineers and QAs on feature development and bug fixing
• Collaborate with Tier 1 & 2 support teams to resolve and escalate operational issues
• Participate in a follow-the-sun support model (communicate issues in ticketing systems and provide end-of-day handoffs)

Requirements:

• Possess excellent interpersonal and communication skills
• Experience liaising with customers as a point-of-contact in a highly technical environment
• (Nice-to-have) Experience supporting Electronic Trading Systems
• Strong knowledge of Electronic Trading Systems
• Strong knowledge of FIX Protocol
• Strong knowledge of the FX Trading space
• Strong skills with scripting languages like Python and Bash
• Experience with log investigation and configuration file management
• Experience working on Ticketing Systems like Jira
• Strong knowledge of APIs (i.e. Rest)
• Experience working on Java-based Systems

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service, Finance, and Information Technology

• Industries

  Capital Markets, IT Services and IT Consulting, and Financial Services

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