Client Manager

慨正橡扯; Greater London; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

30 days holiday with option to buy more

Flexible working arrangements

Pension plan with 10% employer contributions

Job summary

慨正橡扯 is looking for a Client Manager in London with hybrid working options. This role involves leading key client relationships and coordinating cross-functional teams to ensure client satisfaction and retention. The ideal candidate will have extensive experience in insurance and the ability to communicate effectively with senior stakeholders.

This opportunity offers generous benefits including 30 days of holiday and flexible work arrangements to help balance your work life.

Qualifications

• Proven experience in a similar, high-profile role supporting large or complex clients.
• Comfortable in a matrix environment, building strong internal and external relationships.

Responsibilities

• Act as the visible leader for key clients and brokers, overseeing delivery.
• Partner with Broker Distribution, Underwriting, Marketing and Bid teams.
• Manage client and broker feedback, enhancing performance and relationships.

Skills

Strong technical insurance expertise

Confident communicator

Experience leading cross-functional teams

Understanding of client, broker and market dynamics

Job description

Primary Details

Time Type: Full time

Worker Type: Employee

Client Manager

Role Highlights

• London, with hybrid working
• Enhance your career in an exciting and ever-changing environment

The Opportunity

Our Client Engagement Team are responsible for leading all aspects of QBE’s relationship with some of our largest clients and prospects across Europe.

We currently have an exciting opportunity for a Client Manager to join this growing team. We're interested in speaking to individuals who have the experience, drive and ambition to further develop our capabilities and value proposition.

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your New Role

• Act as the visible leader for key clients and brokers, overseeing delivery, tracking performance and acting as a point of escalation
• Lead cross‑functional teams to develop and deliver strategic client and prospect plans, managing activity through to completion
• Ensure a strong understanding of client and broker objectives, aligning QBE’s value proposition to drive growth and retention
• Partner with Broker Distribution, Underwriting, Marketing and Bid teams to deliver consistent messaging and high‑quality client materials
• Embed and evolve a client engagement approach across European Operations, driving continuous improvement in client delivery
• Manage client and broker feedback, identifying root causes and leading actions to enhance performance and relationships
• Stay informed on market developments, using insight to maintain high standards and strengthen QBE’s competitive position
• Contribute to strategic initiatives and projects that support broader business objectives

About You

• Proven experience in a similar, high‑profile role supporting large or complex clients
• Strong technical insurance expertise, with experience across non‑conventional and multinational programmes
• Confident communicator, able to simplify complex concepts and present effectively to senior stakeholders
• Experience leading cross‑functional teams across pitches, account planning, stewardship and client feedback
• Comfortable in a matrix environment, building strong internal and external relationships and supporting colleagues to deliver value
• Strong understanding of client, broker and market dynamics, with insight to shape and evolve client propositions

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• 30 days holiday a year with the option to buy up to 2 additional days.
• Flexible working – balancing work and life is important so our flexible working opportunities are open to all, this can include part‑time, job share and compressed hours.
• Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.

Equal Employment Opportunity

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.