Business Analyst

QBE Insurance Group; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

30 days holiday a year

Flexible working

Pension – employer contributions 10%

Private medical insurance

Family friendly policies

Short term remote work abroad

Sustainable investing

Cycle-to-Work

Job summary

QBE Insurance Group in London is seeking an experienced Business Analyst to analyse business needs, document requirements and govern delivery for a mixed portfolio of initiatives. You will collaborate with stakeholders to elicit and refine requirements, model processes, and support governance and delivery to drive measurable change.

The role emphasizes strong problem-solving, innovative thinking and cross-functional collaboration across multi-vendor teams, with hybrid work arrangements and a

Qualifications

• Insurance business analysis experience supporting technology and business change initiatives.
• Requirements elicitation, process analysis and workshop facilitation.
• User story and acceptance criteria development.
• BPMN process modelling experience.
• Experience of TOM design.
• Strong stakeholder management and communication skills.
• Practical experience with Jira and Confluence.
• Ability to challenge constructively and drive evidence-based decision making.
• Experience working across multiple priorities and delivery workstreams.

Responsibilities

• Elicit, analyse, prioritise and document business, functional and non-functional requirements.
• Create and maintain epics, user stories, acceptance criteria and requirements traceability.
• Facilitate workshops, stakeholder interviews and analysis sessions.
• Produce current and future-state process models using BPMN standards, ideally in Signavio.
• Collaborate with business stakeholders, project managers, architects, developers and testers to support solution delivery.
• Support backlog refinement, testing, defect resolution and implementation activities.
• Create and maintain analysis artefacts and project documentation in Confluence.
• Manage requirements, user stories, defects and delivery activities in Jira.
• Ensure deliverables align with QBE governance, quality standards and ways of working.
• Work independently whilst integrating effectively into multi-vendor and cross-functional teams.

Skills

Insurance analysis

Requirements elicitation

Process modelling (BPMN)

TOM design

Stakeholder management

Communication

Delivery coordination

Tools

Jira

Confluence

Signavio

Job description

Primary Details

Time Type: Full timeWorker Type: EmployeeThe purpose of this role is to support the analysis of business needs, document requirements, and governance to ensure operational business initiatives are delivered.

Business Analyst

• London

• Permanent, full time(hybrid)

The opportunity

An exciting new opportunity for an experienced Business Analyst to join our London based International and Multinational team on full-time and permanent basis.

About QBE

At QBE, we get to the heart of what matters for our customers.

And we do it all with a human touch.

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact.

It’s an exciting time.

We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world?

As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your new role

Reporting to the BA Manager, you will collaborate with stakeholders to understand business needs, elicit and analyse requirements, and support governance and delivery processes to ensure business change initiatives deliver measurable value and successful outcomes. You will demonstrate strong problem-solving skills, generate innovative ideas, and foster creativity and collaboration within the teams you work with. You may specialise in process, data, business or systems analysis, applying these disciplines individually or in combination to identify opportunities for improvement, evaluate business challenges, and design or enhance business processes, workflows, applications and ways of working that deliver sustainable business value.

Duties and responsibilities:

• Elicit, analyse, prioritise and document business, functional and non-functional requirements.




• Create and maintain epics, user stories, acceptance criteria and requirements traceability.




• Facilitate workshops, stakeholder interviews and analysis sessions.




• Produce current and future-state process models using BPMN standards, ideally in Signavio.




• Collaborate with business stakeholders, project managers, architects, developers and testers to support solution delivery.




• Support backlog refinement, testing, defect resolution and implementation activities.




• Create and maintain analysis artefacts and project documentation in Confluence.




• Manage requirements, user stories, defects and delivery activities in Jira.




• Ensure deliverables align with QBE governance, quality standards and ways of working.




• Work independently whilst integrating effectively into multi-vendor and cross-functional teams.

Having the right to work in the UK is a requirement for this role. QBE may consider sponsorship at its discretion.

About you

Essential skills and experience:

• Insurance business analysis experience supporting technology and business change initiatives.




• Requirements elicitation, process analysis and workshop facilitation.




• User story and acceptance criteria development.




• BPMN process modelling experience.




• Experience of TOM design.




• Strong stakeholder management and communication skills.




• Practical experience with Jira and Confluence.




• Ability to challenge constructively and drive evidence-based decision making.




• Experience working across multiple priorities and delivery workstreams.

Preferred experience:

• London Market




• Underwriting Operations (pre and post bind)




• Portfolio Solutions




• Digital Trading

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances.As well as the benefits below we also offer an extensive choice of other options to suit you!

• 30 days holiday a yearwith theoptionto buy up to 2additionaldays.




• Flexible working-balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.




• Pension –you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.




• Private medical insurance– we fund fully comprehensive private medical cover for you and all the family.




• Family friendly policies– we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.




• Short term remote work abroad-you can request up to 20 days per year to work remotely from certain locations abroad.




• Sustainable investing- we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions incarbonfootprint, by investing more ingreen businesses than the broader market, so your savings are looking after the planet's future, as well as your own.




• Cycle-to-Work– benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of £5,000.

To learn more about benefits of working with us, click Rewarding our people - QBE European Operations

Awards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• General Insurer of the Year 2026 at the British Insurance Awards




• Insurance Post British Insurance Awards 2025:Winner: Commercial Lines Insurer of the Year,
  Winner: Reinsurer of the Year - QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year, Winner: Insurance Personality of the Year - Chris Wallace, Executive Director UK insurance




• AXCO Global Insurance Awards 2024 Winner: Network Management of the Year




• Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer




• UK IT Industry Awards 2023 Winner: Green Technology Innovation of the Year




• Working Dads Employer Awards 2023 Winner: Parental Policies Award




• Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee

To learn more about our achievements, click here

Skills:

Business Management, Business Transformation, Communication, Critical Thinking, Global IT Infrastructure, Information Technology Applications, Intentional collaboration, IT Project Lifecycle, Managing performance, Prioritization, Process Improvements, Requirements Gathering, Research Analysis, Risk Management, Stakeholder Management

Equal Employment Opportunity

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.