Client Manager

Gradbay Limited; City Of London; In loco; GBP 32.000 - 42.000; Tempo pieno

Descrizione del lavoro

Gradbay Limited in London seeks a Client Success professional to manage a portfolio of employer clients, owning campaigns from planning through completion and ensuring targets are met.

You will lead weekly updates, track performance, and address client queries while coordinating with cross-functional teams in a fast-paced environment. Strong communication and organisational skills are essential.

Competenze

• Background in early talent recruitment and full-cycle campaign delivery.
• Strong stakeholder management and client-facing confidence.
• Ability to manage multiple projects simultaneously with high attention to detail.
• Proven time management and cross-functional collaboration skills.

Mansioni

• Take ownership of client projects from planning to completion.
• Lead weekly updates, performance tracking, and feedback sessions with clients.
• Handle candidate pipeline progress and address queries promptly.
• Coordinate with internal delivery teams to ensure adequate resourcing.

Conoscenze

Client relationships

Campaign delivery

Stakeholder management

Time management

Cross-functional teamwork

Descrizione del lavoro

This position sits within the Client Success team, where the primary responsibility is to deliver a high-quality, consultative service to a portfolio of employer clients. You'll be the key point of contact, ensuring campaigns stay on track, expectations are managed, and recruitment targets are met.

Client Relationship & Campaign Oversight

• Take ownership of a selection of client projects, managing all communication from planning through to completion
• Lead weekly updates, performance tracking, and feedback sessions with clients
• Handle candidate pipeline progress, address queries, and escalation any issues in a timely manner

Campaign Delivery & Performance

• Design and execute effective attraction strategies to meet hiring needs
• Maintain accurate and timely documentation, including reports, trackers, and campaign summaries
• Evaluate outcomes and share insights at the end of each campaign

Collaboration & Teamwork

• Coordinate with internal delivery teams to ensure adequate resourcing across all stages of the campaign
• Monitor delivery performance, ensuring high standards in candidate quality, speed of delivery, and achievement of hiring targets

• A strong team collaborator with a proactive approach to achieving shared goals
• Comfortable working independently, using initiative to overcome challenges
• Clear and confident communicator across written and verbal formats
• A self-motivated learner, committed to growing professionally and understanding the client's industry
• Organised, reliable, and adaptable to changing demands
• Quick to pick up new platforms and processes

Experience & Skills

• Background in early talent recruitment, with full-cycle campaign delivery experience
• Strong stakeholder management skills and client-facing confidence
• Able to manage multiple projects simultaneously while maintaining high attention to detail
• Skilled in time management, planning, and working across cross-functional teams
• Comfortable working in fast-paced environments where priorities can shift quickly