Client Insight Leader — ESG & Market Intelligence for Law

Chambers; England; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid working

Office two days a week

Job summary

Chambers in the United Kingdom is seeking a Client Insight Manager to blend client engagement, analytics and market intelligence. You will be at the heart of relationships with leading law firms, turning benchmarking data into clear insights that help clients assess their responsible business strategies relative to peers and the market.

Based in Newcastle or London with a requirement to be in the office two days a week, you will lead client presentations, shape research priorities and work with

Qualifications

• Background or familiarity with responsible business, ESG or sustainability in the legal sector is advantageous.
• Experience managing or delivering client insights or data‑led reporting for professional services, market intelligence or data products.
• Confident presenting data and insights to senior stakeholders including Partners and C‑suite.
• Strong written communication and ability to produce clear, professional client-facing content.

Responsibilities

• Lead point of contact for a portfolio of member firms, building trusted relationships and maximizing value from the membership.
• Deliver onboarding sessions, analytics demonstrations and bespoke insight presentations to help clients apply benchmarking data.
• Analyse data from our annual research programme and translate findings into actionable insights.
• Present findings to Partners and C‑suite audiences across the legal sector.
• Oversee preparation and QA of bespoke insight reports to meet high standards.
• Support member events and forums, facilitating discussions on trends and best practices.
• Partner with Commercial on renewals and member discussions, providing product and methodology expertise.
• Capture client feedback to inform future research priorities and product development.
• Contribute to annual thought leadership and market-facing research.

Skills

Client engagement

Data analysis

Presentation skills

Stakeholder management

Project management

Job description

Chambers in the United Kingdom is seeking a Client Insight Manager to blend client engagement, analytics and market intelligence. You will be at the heart of relationships with leading law firms, turning benchmarking data into clear insights that help clients assess their responsible business strategies relative to peers and the market.

Based in Newcastle or London with a requirement to be in the office two days a week, you will lead client presentations, shape research priorities and work with