Client Growth & Delivery Lead | Hybrid Creative Agency

The Focus Agency Group; Shoreditch; Hybrid; GBP 35,000 - 52,000; Full time

Benefits offered by this job

Holidays

Birthday leave

EOT bonus

Life assurance

Social events

Private medical insurance

Long service awards

Employee of the Quarter

Tea & snacks

Referral programme

Pirkx benefits

Job summary

The Focus Agency Group in London is seeking an experienced Account Manager to join our Creative – Client Services team. You’ll own key client relationships and ensure delivery of offline, digital, and web projects while driving account growth.

Reporting to the Client Services Director, you’ll lead a fast-paced agency environment, mentor the Account Executive, and manage budgets, timelines and stakeholder briefs across multiple channels.

Qualifications

• Experience as Account Manager in marketing/creative agency.
• Strong commercial awareness with a track record of growing accounts.
• Excellent leadership and people management skills.
• Outstanding communication and presentation skills.
• Highly organised and detail-focused with multiple clients and deadlines.

Responsibilities

• Act as the primary point of contact for assigned clients, building trusted relationships and ensuring exceptional service delivery.
• Oversee end-to-end delivery of projects across digital, web, and offline channels, ensuring on-time, on-budget delivery and high quality.
• Identify and develop opportunities for account growth and proactively expanding client relationships.
• Lead and support the Account Executive with guidance, performance management, coaching and development.
• Manage financial processes including quoting, invoicing, and accurate project setup and tracking using Synergist.

Skills

Account management

Client relationships

Delivery management

Leadership

Budget management

Tools

Synergist

Job description

The Focus Agency Group in London is seeking an experienced Account Manager to join our Creative – Client Services team. You’ll own key client relationships and ensure delivery of offline, digital, and web projects while driving account growth.

Reporting to the Client Services Director, you’ll lead a fast-paced agency environment, mentor the Account Executive, and manage budgets, timelines and stakeholder briefs across multiple channels.