Finance Assessment Officer

Cornwall Council; Bodmin, Truro, Camborne; Hybride; GBP 26 000 - 34 000; Plein temps

Avantages offerts par ce poste

Defined benefit pension

Generous annual leave

Health and wellbeing programme

Employee discounts

Résumé du poste

Cornwall Council is seeking a proactive Finance Assessment Officer to join the Charging and Assessment Team within Safe and Caring Communities. The role involves conducting financial assessments by phone and in person for those receiving care at home or in residential services.

You will work in a flexible, hybrid setup with some office days and optional home working, and occasional visits to service users in the community. A can-do attitude and strong communication skills are essential.

Qualifications

• Excellent communication and interpersonal skills with customers and families.
• Strong literacy and numeracy to handle documentation and calculations.
• Experience with diary management, prioritisation and problem-solving.

Responsabilités

• Undertake financial assessments by phone and in person for home and residential care.
• liaise with service users, families and care providers to ensure fair, timely assessments.
• Offer funding and welfare benefits advice and liaise with internal and external stakeholders.
• Maintain high standards of accuracy, confidentiality and customer service.

Connaissances

Excellent communication

Literacy and numeracy

Diary management

Problem-solving

Teamwork

Attention to detail

Can-do attitude

Formation

GCSEs Maths & English (9-4 / A-C)

Outils

Microsoft Office

Outlook

Word

Excel

Description du poste

The Service & Team

We have an opportunity for an enthusiastic and motivated individual to join the Charging and Assessment Team as a Finance Assessment Officer. The Charging and Assessment Team is a dynamic and friendly team within Safe and Caring Communities. We offer flexible working where you will be expected to work some days in the office but will also have the opportunity to work from home, with occasional visits to service users in the community. When working in the office, you are able to work from one of our offices in either Bodmin, Truro or Camborne.

Job Description

We have an opportunity for an enthusiastic and motivated individual to join the Charging and Assessment Team as a Finance Assessment Officer. The Charging and Assessment Team is a dynamic and friendly team within Safe and Caring Communities. We offer flexible working where you will be expected to work some days in the office but will also have the opportunity to work from home, with occasional visits to service users in the community. When working in the office, you are able to work from one of our offices in either Bodmin, Truro or Camborne.

The Role

The team is responsible for undertaking financial assessments, by phone and in person, for individuals receiving care at home or residential services. The role entails a high level of contact with service users both by telephone and email. You will be responsible for liaising directly with service users and their families to conduct financial assessments ensuring they are completed fairly, consistently and promptly. You will also offer funding and welfare benefit advice and liaise with internal and external stakeholders including care providers and operational teams. This is a public/customer-facing role, where the statutory English language requirement for public sector workers applies. This position will be subject to an enhanced criminal record disclosure check.

What You’ll Need To Succeed

The role will require a high level of contact with customers and the applicant will need to demonstrate excellent communication skills, both verbal and written. The applicant should also show attention to detail, be able to work on their own and as part of a team, with a good level of literacy and numeracy skills that can demonstrated by GCSE’s grades 9-4 (A-C) in Maths and English or relevant work experience. You should have experience in the use of Microsoft Office (including Outlook, Word and Excel) and have experience of diary management, prioritisation and problem-solving skills. Knowledge of Adult Social Care and the Department of Work & Pensions benefits is desirable but not essential as full training will be provided to the successful candidate. The most important attribute is a can-do attitude and the desire to learn and enhance your existing skills.

What You’ll Get In Return

Cornwall Council’s ambition is to be an employer of choice, a high performing Council and a learning organisation. We commit to providing a reward and benefits package to attract, motivate and reward our employees. We offer a range of flexible working options to our staff. This helps provide our employees with a greater work/life balance. Whilst still ensuring that service needs are met.

Our Core Employee Rewards And Benefits Include

• a competitive salary.
• a defined benefit pension scheme, based on your career average earnings. This includes the option for extra voluntary contributions
• a generous annual leave entitlement with the potential to purchase additional leave.
• a national award-winning employee health and wellbeing programme
• Employee benefits scheme giving employees access to a wide range of discounts to local and national goods and services

Additional Information

Cornwall Council is unable to offer visa sponsorship or transfer existing sponsorship for this role.

The full role profile is attached here

We recommend saving a copy of this to refer to if you are invited to an interview

For more information or an informal chat about the role please contact Elijah Kabasele - [e-mail]

About Us

Cornwall Council deliver services to more than half a million local people and over five million visitors a year. Working here - Cornwall Council

We are happy to talk about flexible working options such as part-time or compressed hours. More examples of our flexible working opportunities can be found here - flexible working options .

Fairness and inclusion are at the heart of our vision for Cornwall. In order to best serve our communities, we are striving to achieve a diverse workforce that is inclusive of all backgrounds, cultures and identities; e.g., race, disability, sex, gender reassignment status, age, religion and sexual orientation. We are an equal opportunities and Disability Confident employer, and we will assess applicants on their merits.

Cornwall Council is committed to safeguarding and following safer recruitment principles to help make sure our staff and volunteers are suitable to work with children, young people and adults at risk. It’s a vital part of creating a safe and positive environment and making a commitment to keeping all service users safe from harm.