Client-Facing Works Planner & Scheduler

RGIT Australia; Warrington; On-site; GBP 22,000 - 30,000; Full time

Job summary

Opus Utility Solutions in the United Kingdom is seeking a works programmer to join our planning team. You will be the first point of contact for clients, managing work acceptance and coordinating multiple disciplines to ensure a robust programme.

You will work with external clients and internal departments, using logistics skills to schedule projects, maximise operatives' time, and maintain high safety and customer service standards.

Qualifications

• Proven experience in customer service.
• Proficiency in MS Office.
• Excellent written and verbal communication skills.
• Ability to prioritise workload and multi-task under tight deadlines.
• Ability to analyse data and produce reports for the business and clients.

Responsibilities

• Receives and manages complex project information from clients.
• Maintain productivity and efficiency across planning and scheduling activities, ensuring all works are allocated correctly, and a robust programme of works is constructed and maintained.
• Ensure timely dispatch of all works and prioritising customer safety and customer service throughout the process.
• Identify and support vulnerable customers, arranging specific needs for their appointment.
• Interfaces with Operational Delivery teams, CLO’s and Streetworks teams to assist the facilitation of a robust programme across multiple contracts and clients
• Supports and drives high-quality programme/planning meetings on behalf of the business
• Supports and drives high-quality commercial assessment of a productive and efficient work programme
• Maximise productivity by hitting daily contact attempts and appointments using various communication methods.
• Proactively avoid customer complaints, escalating requirements or issues quickly to your line manager.
• Communicate regularly with operations department to optimize programme slots, considering geography and authorisation.
• Ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time

Skills

MS Office

Communication skills

Teamwork

Data analysis

Prioritisation

Customer service

Job description

Opus Utility Solutions in the United Kingdom is seeking a works programmer to join our planning team. You will be the first point of contact for clients, managing work acceptance and coordinating multiple disciplines to ensure a robust programme.

You will work with external clients and internal departments, using logistics skills to schedule projects, maximise operatives' time, and maintain high safety and customer service standards.