Client-Facing Works Planner & Scheduling Specialist

Opus Group Ltd; Warrington; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

Opus Utility Solutions is seeking an experienced work planner/programmer to join our team as a works programmer. You will be the first point of contact for clients, manage acceptance of work, coordinate works, handle enquiries, and ensure the overall work programme runs smoothly across multiple disciplines.

You will work within a busy team, interfacing with external clients and internal departments, using your logistics skills to plan and programme projects and optimise operatives' time while

Qualifications

• Proven experience in customer service.
• Proficiency in MS Office.
• Excellent written and verbal communication.
• Able to work independently and within a team.
• Ability to prioritise workload and multi-task under time pressure.
• Ability to manage multiple disciplines across teams.
• Ability to analyse data and produce internal and external reports.

Responsibilities

• Receives and manages complex project information from clients.
• Maintains productive planning and scheduling across all works.
• Ensure timely dispatch of all works with safety and service focus.
• Interfaces with Operations Delivery teams, CLOs and Streetworks teams to coordinate.
• Supports and drives high-quality programme/planning meetings for the business.
• Supports and drives high-quality commercial assessment of the work programme.
• Maximise productivity by efficient scheduling and communication.

Skills

Customer service

MS Office

Communication

Independent work

Teamwork

Time management

Prioritisation

Multi-tasking

Data analysis

Tools

MS Office

Job description

Opus Utility Solutions is seeking an experienced work planner/programmer to join our team as a works programmer. You will be the first point of contact for clients, manage acceptance of work, coordinate works, handle enquiries, and ensure the overall work programme runs smoothly across multiple disciplines.

You will work within a busy team, interfacing with external clients and internal departments, using your logistics skills to plan and programme projects and optimise operatives' time while