Client-Facing Service Delivery Leader

Astreya; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

Astreya in London is seeking a Service Delivery Senior Manager to lead diverse operations teams and partner with clients to ensure delivery excellence across multiple disciplines. The role emphasizes strong leadership, multitasking, prioritization, and clear communication to align client and employee expectations with company objectives.

You will drive onboarding, training, service improvements, and performance reporting; manage major IT projects to time, cost and quality; and collaborate with

Qualifications

• Bachelor’s degree or equivalent in a related field.
• 8+ years in IT with delivery leadership.
• Experience leading diverse teams and projects.
• Strong communication and presentation skills.

Responsibilities

• Provide leadership to diverse operations teams.
• Implement, monitor and report delivery metrics to customers.
• Oversee onboarding, training, and service improvement activities.
• Drive client and internal meetings on performance, quality and processes.
• Ensure capacity plans reflect future demand and project needs.
• Collaborate with Business Development and cross-functional teams to support growth.

Skills

Leadership

Service Delivery

Stakeholder management

Project management

Resource planning

Vendor coordination

Communication

Change management

IT ops

Problem solving

Education

Bachelor’s degree

Job description

Astreya in London is seeking a Service Delivery Senior Manager to lead diverse operations teams and partner with clients to ensure delivery excellence across multiple disciplines. The role emphasizes strong leadership, multitasking, prioritization, and clear communication to align client and employee expectations with company objectives.

You will drive onboarding, training, service improvements, and performance reporting; manage major IT projects to time, cost and quality; and collaborate with