Client Experience & Sales Lead — Clinic Coordinator

Thérapie Clinic; Cambourne; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Continuous training

Annual leave

Uncapped commission

Staff discount

Job summary

Thérapie Clinic in Cambridge is seeking a Clinic Coordinator to ensure an exceptional client journey, support satisfaction, drive revenue goals and sales performance. You will be the central contact for clients, manage appointments, stock, and smooth check-in/out.

Qualified Beauty Therapist with strong communication and problem-solving skills is preferred. The role offers continuous training, staff discount and uncapped commission within a fast-paced environment that rewards performance.

Qualifications

• Qualified Beauty Therapist with a valid certification.
• Experience in client experience management or customer service.
• Excellent communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Deliver outstanding client service from first contact to follow-up.
• Maximise clinic efficiency through diary and booking management.
• Drive and convert consultations with upselling and cross-selling.
• Track AWI stock and maintain clinic room standards.
• Handle client retention calls.

Skills

Customer experience management

Communication skills

Interpersonal skills

Analytical thinking

Time management

Education

Beauty Therapist qualification

Job description

Thérapie Clinic in Cambridge is seeking a Clinic Coordinator to ensure an exceptional client journey, support satisfaction, drive revenue goals and sales performance. You will be the central contact for clients, manage appointments, stock, and smooth check-in/out.

Qualified Beauty Therapist with strong communication and problem-solving skills is preferred. The role offers continuous training, staff discount and uncapped commission within a fast-paced environment that rewards performance.