Client Experience - Placement Year 2027

BMW Group UK; Chichester; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Pension scheme

On-site restaurant

Advantages scheme

27 days holiday (pro rata)

Job summary

Rolls-Royce Motor Cars Goodwood is offering a Client Experience placement year, starting July 2027. You will support private office sales initiatives, coordinate client events, and provide operational support to regional teams.

You will manage client data in Salesforce, help with visits and sessions, and liaise with internal stakeholders, agencies and suppliers while complying with GDPR and processes.

Qualifications

• Must be returning to studies for minimum 6 months after placement.
• Experience coordinating client engagement or events is advantageous.

Responsibilities

• Coordinate client engagement activities and enhance customer experience.
• Plan and execute client and prospect events with stakeholders.
• Provide operational support to Private Office teams daily.
• Manage client data in Salesforce for campaigns and reporting.
• Coordinate client visits and sessions, including logistics.
• Build relationships with internal teams, agencies, and suppliers while following GDPR and processes.
• Assist with Rooms in the Commissioning suite for client spaces.
• Lend support to Rolls-Royce Luminary programme team members.
• Support Operations Manager with room bookings and movements.

Skills

Client engagement

Event planning

Stakeholder communication

Salesforce data management

Logistics coordination

Education

Enrolled in degree program

Tools

Salesforce

Job description

Client Experience - Placement Year

START WITH WHAT EXCITES YOU.

Rolls-Royce Motor Cars, Goodwood - Client Experience - Placement Year (July 2027)

What awaits you?

• Support the delivery of Private Office sales initiatives by coordinating client engagement activities and enhancing the customer experience.
• Assist with the planning and execution of client and prospect events, ensuring seamless organisation and stakeholder communication.
• Provide operational support to regional and local Private Office teams, acting as a key point of contact for day-to-day activities.
• Manage and maintain client data within Salesforce, supporting campaign updates, reporting, and client management processes.
• Coordinate the preparation of client visits and specification sessions, including facility readiness, sample management, and logistics support.
• Build effective relationships with internal stakeholders, agencies, and suppliers while ensuring adherence to GDPR, compliance, and business processes.
• Act as an expert with regards to the Commissioning suite client rooms
• Lend support to members of the team working on the Rolls-Royce Luminary programme
• Support the Operations Manager with room booking requests, confirmations and movements.

What can you bring?

• Ability to effectively manage multiple tasks and priorities in a fast-paced environment.
• Strong problem-solving skills with the ability to think clearly and make sound decisions under pressure.
• Confident communicator who can build positive relationships with a wide range of people.
• Proactive and adaptable, with a willingness to take initiative and embrace new challenges.
• Enthusiastic and energetic personality, bringing a positive attitude to the team.
• Approachable and personable, with a natural ability to make others feel comfortable and engaged.

What can you look forward to?

• Great Pay – A competitive annual salary, 27 days holiday per annum (pro rata to your contract) and an attractive pension scheme.
• Rewarding Work-Life Balance – Be part of a supportive and inclusive environment where you can learn, grow, and contribute to the future of luxury automotive excellence.
• Exciting Additional Benefits – You will have the opportunity to enjoy other employee benefits, a subsidised on-site restaurant and access to our Advantages scheme which gives you a range of offers and discounts.

Eligibility

• To be eligible for this position, you must be returning to your studies, for a minimum of 6 months, after completion of this placement.
• You must be able to provide proof of your legal right to work in the UK.

About the Company

The Private Office team is responsible for curating world-class experiences that bring the brand to life for clients, prospects, and dealer partners. Combining expertise in client engagement, marketing, operations, and logistics, the department ensures every interaction reflects the craftsmanship, exclusivity, and attention to detail synonymous with Rolls-Royce Motor Cars.

Through the coordination of exclusive events, personalised client visits, data-driven relationship management, and seamless vehicle logistics, the team plays a key role in strengthening customer relationships and supporting commercial success. Working in a highly collaborative environment, the department delivers exceptional experiences that leave a lasting impression while supporting the strategic growth of the Private Office network.

We are committed to promoting equal opportunities in employment and job applicants will receive equal treatment regardless of disability, age, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, gender, sex or sexual orientation.

At the BMW Group, we place great importance on equal treatment and equal opportunities. Our recruiting decisions are based on the personality, experience, and skills of the applicants.