Client Executive - Energy and Power

Marsh McLennan; Norwich; Hybrid; GBP 35,000 - 48,000; Full time

Job summary

Marsh Risk in Norwich is seeking a Client Executive to support client servicing, placement activity, and day-to-day account management within the Energy team. The role offers hybrid working with at least three days in the office, collaborating with Lead CE and Broker to ensure accurate placements and timely documentation.

You'll coordinate onboarding, assist with premium collection, and maintain strong relationships with clients, intermediaries, and markets, contributing to high service

Qualifications

• Client executive, client advisory, or insurance industry experience is beneficial, but not essential.
• Strong communication skills.
• Strong analytical and problem-solving skills.
• Strong computer skills, including proficiency in AI tools, Excel, Word, Outlook, and PowerPoint.

Responsibilities

• Work with the Lead CE/Broker to prepare quotes, placements, and endorsements, and support the placement of insurance on suitable terms, at the right price, and with appropriate markets to meet client requirements.
• Communicate, present, and negotiate cover details with insurers and/or clients, either directly or in support of the Lead CE/Broker.
• Support client, intermediary, and market onboarding, due diligence, and reactivation ahead of renewals, including loading prospect details into MPower where appropriate.
• Prepare and manage documentation for insurance placements, renewals, and servicing, including renewal reports, programme documents, quote slips, placement slips, and other disclosure materials.
• Provide clear instructions to processing colleagues and help ensure the accurate and timely handling of queries, authorisations, and distribution of documents such as debit notes, invoices, and evidence of cover.
• Maintain accurate records and ensure correspondence, documentation, and other relevant files are retained correctly.
• Build strong working relationships with Lead CE/Broker teams, operational colleagues, clients, intermediaries, and markets to support effective communication and service delivery.
• Support ongoing client servicing by issuing documentation accurately and on time, and responding promptly to client queries.

Skills

Client relationship management

Strong communication

Analytical problem-solving

Excel proficiency

Tools

AI tools

Excel

Word

Outlook

PowerPoint

Job description

Company:

Marsh Risk

Description:

R_361139 - Client Executive - Energy and Power

We are seeking a talented individual to join our Energy team at Marsh Risk. This role will be based in Norwich. This is a hybrid role that has a requirement of working at least three days a week in the office.

We are seeking a talented individual to join our team as a Client Executive, working alongside the Lead CE and Broker to support client servicing, placement activity, and day-to-day account management. This role offers the opportunity to be involved across the full placement lifecycle, supporting new business and renewals, and helping to deliver a high standard of service to clients, intermediaries, and markets.

The Client Executive will play an important role in coordinating onboarding, supporting placement and documentation, and assisting with premium collection and distribution, as well as routine servicing of accounts. The role requires a strong understanding of the Lead CE and Broker’s requirements, along with technical knowledge and the ability to build effective working relationships across the business.

Depending on seniority and experience, the Client Executive may also work directly with clients, intermediaries, and markets to help ensure placements are processed accurately and efficiently. A close working relationship with processing and fiduciary colleagues, both onshore and offshore, is essential to support clear communication and prompt resolution of queries and payments.

We will count on you to:

• Work with the Lead CE/Broker to prepare quotes, placements, and endorsements, and support the placement of insurance on suitable terms, at the right price, and with appropriate markets to meet client requirements.
• Communicate, present, and negotiate cover details with insurers and/or clients, either directly or in support of the Lead CE/Broker.
• Support client, intermediary, and market onboarding, due diligence, and reactivation ahead of renewals, including loading prospect details into MPower where appropriate.
• Prepare and manage documentation for insurance placements, renewals, and servicing, including renewal reports, programme documents, quote slips, placement slips, and other disclosure materials.
• Provide clear instructions to processing colleagues and help ensure the accurate and timely handling of queries, authorisations, and distribution of documents such as debit notes, invoices, and evidence of cover.
• Maintain accurate records and ensure correspondence, documentation, and other relevant files are retained correctly.
• Build strong working relationships with Lead CE/Broker teams, operational colleagues, clients, intermediaries, and markets to support effective communication and service delivery.
• Support ongoing client servicing by issuing documentation accurately and on time, and responding promptly to client queries.

What you need to have:

• Client executive, client advisory, or insurance industry experience is beneficial, but not essential.
• Strong communication skills.
• Strong analytical and problem-solving skills.
• Strong computer skills, including proficiency in AI tools, Excel, Word, Outlook, and PowerPoint.

What makes you stand out?

• A strong desire to develop a career in the insurance industry.
• The confidence to work on your own initiative as well as part of a dynamic, diverse, and fast-paced team.

Why join our team:

• We help you be your best through professional development opportunities, interesting work, and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients, and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at [e-mail].

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.