Client Engineer I

TN United Kingdom; United Kingdom; Hybrid; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Client Engineer to enhance customer experiences with Apple products. This role involves driving successful deployments, advocating for customer needs, and maintaining productive relationships in complex enterprise environments. You'll leverage your expertise in Jamf and Apple technologies to ensure customer satisfaction and success. If you're passionate about technology and eager to make a meaningful impact, this opportunity is perfect for you. Join a company recognized for its commitment to employee well-being and customer service excellence.

Benefits

Employee retention programs

Inclusive work environment

Opportunities for professional growth

Support for disabilities and religious beliefs

Qualifications

• 3+ years experience integrating Apple products in corporate IT.
• Proven mastery of Jamf and/or Apple technologies.

Responsibilities

• Own the Customer Experience for select strategic Jamf customers.
• Lead initiatives for customer success and Apple adoption.

Skills

Apple product integration

Customer service

Exceptional communication skills

Technical expertise in Jamf

Project management

Education

Bachelor's Degree

Job description

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At Jamf, people are at the core of everything we do. We do what’s right for our customers, our employees, our communities and our world. We take pride in simplifying technology for tens of thousands of customers around the globe and helping organizations succeed with Apple.

Jamf offers remote, hybrid, and in-office positions. Work in the office, connect remote from your home, or find the blend that works best for your role.

What you’ll do at Jamf:

At Jamf, we empower people to be their best selves and do their best work.

The Client Engineer owns the Customer Experience for their customers by acting as a primary partner and point of contact for select strategic Jamf customers. They focus on driving successful deployments of Jamf products, accelerating adoption of the Apple platform, and maintaining a productive relationship between Jamf, Apple, and the customer in highly complex enterprise environments. They serve as an expert in the implementation and management of Jamf products and integrated technologies. In addition, they represent the voice of the customer inside Jamf by working between organizations and internal business units to ensure long-term, sustainable success.

This position is based in the United Kingdom. We are only able to accept applications for those based in the United Kingdom or have sponsorship to live and work in the United Kingdom.

What you can expect to do in this role:

• Demonstrate a relentless passion for the success of Jamf’s customers
• Lead key initiatives pertaining to customer success
• Act as primary point of contact and technical representative for one or very few assigned customer(s)
• Establish and maintain an active and successful project plan to drive Apple adoption and success of initiatives within organization.
• Bring customer feature requests, issues, and product information to the appropriate representatives within the company to attain resolution
• Advocate for Jamf products and capabilities and solutions to customer implementation
• Actively engage with customer including frequent communication to several points of contact within customer organizations
• Pursue and maintain integration capabilities with external systems to Jamf products
• Work cross-departmentally to ensure customer needs are communicated and needs are resolved
• Create and maintain a reference environment to ensure customer needs are understood and met
• Utilize expert knowledge of leading enterprise technology trends to advocate internally and influence Jamf’s product roadmap
• Actively consult on architecture and design of Jamf products as it pertains to large enterprise environments
• Work with customers on-site as necessary to achieve success

What are we looking for:

• Minimum of 3 years experience successfully integrating Apple products in highly complex corporate IT infrastructure
• Minimum of 3 years proven mastery of Jamf and/or Apple technologies
• Minimum of 3 years experience working in Customer Service (internal or external) in a technical environment
• Exceptional Communication Skills
• Exceptional Customer Service Skills
• Ability to teach material effectively
• A balance of tenacity and strategic thinking

EDUCATION & CERTIFICATIONS

• 4 year / Bachelor's Degree (Preferred)
• A combination of relevant experience and education may be considered

How we help you reach your best potential:

• Named a 2024 Best Companies to Work For by U.S. News
• Named a 2024 Newsweek America’s Greatest Workplaces for Parents & Families
• Named a 2024 PEOPLE Companies That Care by PEOPLE and Great Place To Work
• Named a 2023 Best Workplaces for Women by Great Place to Workand Fortune Magazine
• We know that big ideas can come from anyone, so we empower everyone to make an impact. Our 90% employee retention rate agrees!
• You will have the opportunity to make a real and meaningful impact for more than 70,000 global customers with the best Apple device management solution in the world.
• We put people over profits – which is why our customers keep coming back to us.
• 22 of 25 world’s most valuable brands rely on Jamf to do their best work (as ranked by Forbes).
• Over 100,000 Jamf Nation users, the largest online IT community in the world

What is a Jamf?
You go above and beyond for others, are willing to help, and support the team around you. You value and learn from different perspectives. You are curious and resourceful, a problem-solver, self-driven and constantly improving. You are excited to try new things, explore new ideas, and seek new opportunities. You care about inclusion and diversity, social responsibility, and are someone who just wants to do the right thing.

What does Jamf do?
Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same, and be as secure as, using a personal device. With Jamf, IT and security teams are able to confidently manage and protect Mac, iPad, iPhone and Apple TV devices, easing the burden of updating, deploying and securing the data used by their end-users. Jamf’s purpose is to simplify work by helping organizations manage and secure an Apple experience that end-users love and organizations trust.

We are free-thinkers, can-doers and problem crushers with a passion for helping customers empower their workforce to focus on their jobs, not the hassles of managing technology – freeing nurses to care, teachers to teach and businesses to thrive. We have over 2,500 employees worldwide who are encouraged to bring their whole selves to work each and every day.

Get social with us and follow the conversation at #OneJamf

Jamf is committed to creating an inclusive & supportive work environment for all candidates and employees. Candidates with disabilities or religious beliefs are encouraged to reach out if they need additional support or alternative options to our recruiting processes to accommodate their disability or religious belief. If you need an accommodation, please contact your Recruiter or Recruiting Coordinator directly. Requests for accommodation will be handled confidentially by Recruiting and will not be shared with the hiring manager. Jamf is an equal opportunity employer and does not discriminate against individuals who request reasonable accommodation for disability or religious beliefs.