Client Engagement Specialist

Antal International; Greater London; Remote; GBP 30,000 - 45,000; Full time

Job summary

Une entreprise bien établie recherche un Client Engagement Specialist pour gérer les renouvellements de licences et de contrats avec les clients. Vous travaillerez avec les équipes de succès client pour atteindre les objectifs de renouvellement et contribuerez à l'optimisation des services proposés. Le rôle nécessite de solides compétences en administration et service clientèle, ainsi qu'une approche orientée résultats. Une expertise en gestion de la relation client est essentielle.

Qualifications

• Expérience professionnelle en gestion des licences, gestion des contrats ou gestion de comptes.
• Compétences en vente et en relation client.

Responsibilities

• Gérer le processus de renouvellement des licences logicielles et contrats.
• Servir de point de contact principal pour les discussions de renouvellement.
• Identifier des opportunités de ventes supplémentaires.

Skills

Gestion du temps

Communication

Service à la clientèle

Ventes

Littératie informatique

Education

Bachelor’s degree in a relevant field

Tools

NetSuite

Job description

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Job Description

Our client is looking for a Client Engagement Specialist to join their team.

This is a homebased role.

Looking for someone with strong admin skills, customer service skills. Sales skills are an advantage. Confident on the phone, telesales. IT literate.

Job Summary:

Client Engagement is responsible for managing the renewal process of software licenses and service contracts for existing customers from T to T4. This role focuses on ensuring on-time renewal of customers' contracts and subscriptions, optimizing the conditions for both the customer and the company. The Client Engagement works closely with the Customer Success team to achieve renewal targets and contribute to the overall success of the company.

Responsibilities

(This list is not exhaustive and may be expanded according to need)

• Track upcoming contract expirations and proactively engage clients for renewal.
• Generate renewal quotes and proposals.
• Ensure timely processing of renewals to prevent service disruptions.

Customer Engagement & Relationship Building:

• Serve as the primary point of contact for renewal discussions.
• Address customer concerns related to pricing, licensing changes, and contract terms.

Sales & Upselling Opportunities:

• Identify opportunities to upsell or cross-sell additional solutions.
• Work closely with the Customer Success team.
• Provide clients with insights on how additional services can optimize their software usage.

Collaboration with Internal Teams:

• Work with account managers, technical support, and finance teams to ensure smooth renewal processes.
• Provide feedback to marketing and sales teams on customer needs and market trends.

Data Management & Reporting:

• Maintain accurate records of contract statuses in CRM systems (NetSuite).
• Generate reports on renewal rates, revenue growth, and customer feedback.
• Analyze trends in contract renewals and customer retention.

Requirements:

Professional experience:

• Bachelor’s degree in a relevant field or equivalent by relevant experience.
• Proven experience in license management, contract management, account management, or related fields.

Skills:

• Deep knowledge of renewal conditions for all products or services the company offers.
• Understanding of the value proposition of products and services offered to clients.
• Detail-oriented with good organizational and time management skills.
• An approach oriented to discovering customer needs and positioning as an advisor.
• Results-oriented with a proven track record of meeting or exceeding sales objectives.
• Excellent verbal and written communication skills.
• Ability to thrive in a fast-paced, dynamic international environment. Flexible and adaptable to changing customer needs, industry trends, and organizational priorities.
• Proficient in using CRM tools and sales analytics to track performance and make data-driven recommendations.

Language:

Fluent in English; additional regional languages are a plus.

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