Membership Engagement and Development Coordinator

British Association of Dramatherapists; Greater London; Remote; GBP 30,000 - 40,000; Full time

Job summary

The British Association of Dramatherapists is seeking a Membership Engagement & Development Coordinator to enhance member satisfaction and drive professional development. This full-time home-based role requires strong communication, event coordination, and social media management skills, as well as a commitment to supporting the dramatherapy community.

Qualifications

• Experience in member engagement and development roles.
• Proven ability to manage social media and communication channels.
• Experience in planning and executing events.

Responsibilities

• Enhance member communication and engagement across platforms.
• Coordinate CPD programmes and membership growth initiatives.
• Manage membership database and analyze trends.

Skills

Communication

Event Coordination

Social Media Management

Education

Relevant degree or equivalent experience

Job description

Membership Engagement and Development Coordinator

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Job Title: Membership Engagement & Development Coordinator

Hours: Full-time (37.5 hours per week) or Part-time job share (flexible, but aiming for a significant presence to meet objectives). We are open to discussing flexible working arrangements.

Reports to: Allocated line manager on the executive directors

About BADth

The British Association of Dramatherapists (BADth) is the professional organisation for dramatherapists in the United Kingdom. We are dedicated to developing, promoting, and representing the field of dramatherapy both nationally and internationally. Our work supports the highest standards of professional practice, education, and advocacy within the arts therapies sector.

Our Mission

We aim to develop, promote, and represent dramatherapy in all contexts, working collaboratively with other healthcare professions and providing the best possible services to our members.

Our Objectives

• To promote the advancement of dramatherapy as a profession
• To be the representational body for dramatherapists in the UK
• To promote, maintain, improve and advance the education of the public on the benefits of dramatherapy
• To be an advocate for the establishment and maintenance of fair pay and conditions of service for dramatherapists
• To forge links internationally

Dramatherapy is a form of psychological therapy that uses drama and theatre processes to support people in exploring emotions, developing insight, and promoting personal growth. It is a creative, evidence-based approach used in a wide range of clinical, educational, and community settings.

Purpose of the Post:

This pivotal role is essential for driving the growth and engagement of our professional body. The Membership & Development Officer will focus on three main areas:

• Member Communication & Engagement: Enhance member satisfaction through improved communication of benefits, act as a liaison for member queries and renewals, and develop opportunities for networking and promoting organisational identity and creating networking opportunities among our members.
• CPD & Professional Development Coordination: Coordinate a profitable Continuing Professional Development (CPD) programme, planning and developing diverse CPD opportunities to support professional growth.
• Membership Growth & Diversification: Increase membership numbers, particularly among qualified dramatherapists and the pre-qualified support workforce, and develop and implement strategies to diversify the membership base.

The core aim is to elevate the professional standing and support provided to our members, ultimately contributing to the advancement of dramatherapy.

This is a full-time role (37.5 hours per week), with flexibility around how those hours are worked. The role is home-based, and the successful candidate will need to be comfortable working independently and managing their own schedule.

Some meetings and events may occasionally take place during evenings or weekends, and flexibility to accommodate these will be required. We are committed to supporting a healthy work-life balance and are open to discussing flexible working arrangements.

Job Description:

Member Communication & Engagement:

• Enhance communication of member benefits through various channels, including website, newsletters, and social media.
• Manage and grow social media presences (Instagram, Facebook, LinkedIn, X) using tools such as Meta Business Suite.
• Respond to member enquiries, providing accurate information and signposting to relevant resources and committees.
• Gather and analyse member feedback to improve services and satisfaction.
• Develop and distribute regular member communications through email newsletters (utilising Mailchimp and Sway), social media, website updates, and event listings on Eventbrite.
• Conduct member surveys to gauge satisfaction and identify areas for improvement.
• Provide clear guidance and support to volunteer committees, fostering a collaborative and productive working environment.
• Develop and implement training programmes for dramatherapists to enhance their skills and effectiveness in supporting clients and advancing the profession.
• Supporting, motivating and inspiring volunteers to achieve organisational objectives.
• Maintain and update website content, including news items, job postings, and committee information.
• Support committees with communication, website updates, and event organisation.
• Facilitate effective communication and information sharing between different parts of the professional body, ensuring that all data handling and sharing practices comply with UK GDPR and data protection regulations.
• Collating compliments to support and celebrate volunteer contributions.
• Develop best practice for volunteer on-boarding and retention.

Membership Growth, Retention and Diversification:

• Analyse membership trends and contribute to the strategic development of new membership benefits.
• Contribute to the development and implementation of long-term membership growth and engagement strategies, working closely with executive directors to align initiatives with the organisation's overall strategic goals.
• Target and recruit members across all membership categories, creating tailored membership packages and benefits.
• Organise and participate in outreach activities, including online and in-person events, to promote membership.
• Manage the membership database, ensuring accuracy and efficiency.
• Develop and implement retention strategies to ensure continued membership.
• Handle membership renewals and queries promptly and professionally.
• Proactively identify and propose innovative approaches to enhance member value and expand the organisation's reach within the dramatherapy community.
• Monitor and report on the financial performance of membership drives and retention campaigns.
• Collaborate with key partner organisations, such as the British Association of Music Therapy (BAMT) and the British Association of Art Therapists (BAAT), to align with their membership and special interest groups where appropriate, fostering shared initiatives and strengthening collective impact across the creative therapies sector.

CPD and Professional Development Coordination:

• Plan, develop, and coordinate a diverse and profitable CPD programme, including the annual conference for members and non-members.
• Identify and engage qualified trainers and speakers for CPD events.
• Manage all logistical aspects of CPD events, including venue booking (both online and in-person), marketing, registration, and evaluation, utilising platforms such as Eventbrite.
• Promote CPD events through various channels, including website, email, and social media.
• Ensure CPD programme profitability, including setting appropriate pricing structures and managing contracts with facilitators, while adhering to full cost recovery principles.
• Monitor and evaluate the effectiveness of CPD programmes, ensuring quality and profitability. Manage CPD feedback and implement changes as required.
• Provide regular financial reports on CPD programme profitability and membership revenue to the executive directors, highlighting key performance indicators and areas for improvement.
• Develop and manage detailed financial projections for CPD programmes and membership initiatives, ensuring accurate tracking of revenue and expenses and adherence to full cost recovery principles.
• Ensure that all CPD activities meet relevant professional standards.
• Maintain accurate records of CPD participation and attendance.

Administrative & Development:

• Familiarity with budget management and financial principles.
• Provide administrative support to the organisation, including handling correspondence, maintaining records, and managing databases.
• Develop and implement organisational policies and procedures in collaboration with the Executive Committee, ensuring adherence to established guidelines.
• Assist in the development of marketing and promotional materials.
• Contribute to strategic planning and reporting.
• Maintain and update website content, including news items, job postings, CPD listings, and committee information. This includes the use of the website's admin backend.
• Manage budgets, ensuring adherence to financial guidelines and full cost recovery principles.

Additional Information

All offers of employment are subject to the receipt of satisfactory references and a Basic Disclosure and Barring Service (DBS) check. Applicants must have the legal right to work in the UK at the time of application. We are committed to safeguarding and promoting the welfare of our members and volunteers, and expect all staff to share this commitment.

How to Apply

To apply, please send your CV and a covering letter outlining your suitability for the role to [e-mail] by 23:59 British Summer Time on Sunday 20 July 2025 or apply on LinkedIn.

Shortlisted candidates will be invited to attend an online interview during the week commencing 4 August 2025.

If you have any questions about the role or the application process, please don’t hesitate to get in touch via the same email address.

We look forward to receiving your application and welcoming a new colleague to our dedicated and creative team.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

• Industries

  Mental Health Care

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