Client Engagement & Product Lead,

Arthur Recruitment; Greater London; On-site; GBP 70,000 - 100,000; Full time

Job summary

Arthur Recruitment seeks a Product Lead/Client Engagement Manager to help an established organisation attract, engage and develop relationships with prospective clients and commercial partners. This visible, people‑facing role focuses on the audience, commercial purpose and overall experience.

You will identify opportunities, welcome participants, and lead discussions that connect clients to relevant expertise, strengthening future business potential.

Qualifications

• Experience in engagement, client relationship management, partnerships, account development or stakeholder engagement or a closely related role.
• Confidence presenting, hosting, facilitating discussions or engaging groups.
• The ability to build credibility with senior clients and stakeholders.
• Experience taking ownership of a client‑facing initiative and coordinating others to deliver it.
• Strong organisation, attention to detail and a proactive approach to resolving problems.
• Curiosity about what matters to clients and how relationships develop into commercial opportunities.

Responsibilities

• Identify and engage the right prospective clients, partners and external participants for relationship‑building activities.
• Develop an understanding of their interests and needs, shaping interactions that connect them with relevant expertise and opportunities.
• Act as a confident external representative, welcoming participants, introducing contributors and facilitating discussions.
• Build trusted relationships with senior stakeholders, colleagues and commercial teams.
• Bring together content, speakers and contributors to create engaging, commercially relevant experiences.
• Take ownership of engagement activities from preparation through delivery, feedback and improvement.
• Balance stakeholder requests, maintain clear priorities and challenge constructively where needed.
• Use feedback and engagement insights to improve the approach and assess its contribution to stronger business relationships.

Skills

Engagement experience

Client relationships

Partnerships

Stakeholder engagement

Presentation skills

Facilitation

Ownership mindset

Project coordination

Attention to detail

Proactive problem solving

Curiosity about clients

Job description

Are you a natural relationship builder who enjoys bringing people together and creating opportunities for business growth?

Arthur is recruiting a Product Lead/ Client Engagement Manager to help an established organisation attract, engage and develop relationships with prospective clients and commercial partners. This is a visible, people-focused role. You will help external audiences understand the organisation’s offering, build confidence in its capabilities and develop connections that support future business.

The opportunity

You will use tailored engagement activities, hosted experiences, workshops and conversations to strengthen commercial relationships. Your role is to make those interactions relevant, engaging and purposeful, ensuring people leave with a clearer understanding of the offering and stronger reasons to do business with the organisation.

You will be comfortable welcoming a group, leading a discussion and building rapport with senior stakeholders. Equally, you will take responsibility for making sure the right people, content and follow-up are in place.

Success is about the quality of engagement and the relationships built. Please note this is not a high-volume cold-calling position or a role focused solely on event logistics. You will work with specialist support teams, allowing you to focus on the audience, commercial purpose and overall experience.

What you will do

• Help identify and engage the right prospective clients, partners and external participants for relationship‑building activities.
• Develop an understanding of their interests and needs, shaping interactions that connect them with relevant expertise and opportunities.
• Act as a confident external representative, welcoming participants, introducing contributors and facilitating discussions.
• Build trusted relationships with senior stakeholders, colleagues and commercial teams.
• Bring together content, speakers and contributors to create engaging, commercially relevant experiences.
• Take ownership of engagement activities from preparation through delivery, feedback and improvement.
• Balance stakeholder requests, maintain clear priorities and challenge constructively where needed.
• Use feedback and engagement insights to improve the approach and assess its contribution to stronger business relationships.

What we are looking for

• Experience in engagement, client relationship management, partnerships, account development or stakeholder engagement or a closely related role.
• Confidence presenting, hosting, facilitating discussions or engaging groups.
• The ability to build credibility with senior clients and stakeholders.
• Experience taking ownership of a client‑facing initiative and coordinating others to deliver it.
• Strong organisation, attention to detail and a proactive approach to resolving problems.
• Curiosity about what matters to clients and how relationships develop into commercial opportunities.

We are open to different sector backgrounds. Experience in communications, education or training could also be relevant if you can demonstrate strong external engagement skills and commercial awareness.

Your ability to connect with people and take ownership matters more than an exact job title. A traditional product management background or a specific professional qualification is not required however those who have experience working in an insurance/ broking/FCA regulated background would be beneficial.

Why consider the role?

• A relationship‑led commercial opportunity with regular exposure to senior stakeholders.
• The chance to represent an established organisation and help develop future business relationships.
• Ownership of visible engagement activities, with scope to improve and shape the approach.
• A small team offering coaching, support and room to develop.