Client Engagement Partner

02 Reed Specialist Recruitment Ltd; United Kingdom; Hybrid; GBP 40,000 - 50,000; Full time

Benefits offered by this job

Hybrid and flexible working

Pension scheme

Job summary

Reed Specialist Recruitment Ltd is seeking a Client Engagement Partner to bridge our Business Development and operations teams, ensuring a smooth transition for new clients and laying foundations for long-term success. This 12-month fixed-term contract/secondment role supports Reed's Core North region with regular travel.

You will build relationships with senior stakeholders, coordinate handovers from sales to delivery, and promote Reed’s services, including screening, MSP, and RPO, while

Qualifications

• Experience in recruitment, account management, or related commercial roles.
• Proven ability to build and maintain senior stakeholder relationships.
• Strong business development and consultative selling skills.
• Excellent networking, influencing and communication abilities.
• Ability to identify opportunities and translate them into revenue growth.
• Strong organisational skills and attention to detail.
• Experience using CRM systems and reporting tools.
• Collaborative approach across multiple teams.

Responsibilities

• Act as the first point of contact in the land and expand journey for new clients.
• Support handover of new business opportunities from sales to operations.
• Build relationships with stakeholders to establish Reed as a recruitment partner.
• Create and maintain detailed organisational charts.
• Map and engage senior stakeholders across client organisations.
• Understand clients' recruitment, HR, procurement, and onboarding processes.
• Identify recruitment opportunities by monitoring client activity.
• Ensure opportunities are shared with Reed specialists and followed through to conversion.
• Identify opportunities to introduce additional Reed services (screening, MSP, RPO).
• Coordinate and attend service reviews with Reed stakeholders.
• Gather client feedback and case studies to support BD.
• Support sales/marketing by promoting client engagement via webinars/events.
• Support future contract renewals, re-tenders, growth opportunities.
• Ensure reporting and tracking via Power BI and internal systems.

Skills

Recruitment experience

Client management

Stakeholder relationships

Business development

Consultative selling

Networking

CRM systems

Reporting tools

Cross-team collaboration

Tools

HubSpot

X3

Job description

Pay Range Salary: £40,000 - £50,000 per annum + bonus

Job Description

Be the driving force behind our client growth strategy At Reed, we're passionate about helping organisations solve their talent challenges while building long-term partnerships that deliver real value. We're looking for a commercially minded Client Engagement Partner to play a pivotal role in ensuring our newly acquired clients reach their full potential and experience the very best of Reed. Please note that this is a 12-month fixed term contract/secondment.

About the Role

As a Client Engagement Partner, you will act as the bridge between our Business Development teams and operational recruitment teams, ensuring a seamless transition for new clients and laying the foundations for long-term success.

Location

This role supports Reed's Core North region and can be based from any Reed office within Core North, with regular travel across the region as required.

Key Responsibilities

• Act as the first point of contact in Reed's "land and expand" journey for newly won clients.
• Support the successful handover of new business opportunities from sales to operational teams.
• Build strong relationships with key stakeholders to establish Reed as the client's preferred recruitment partner.
• Create and maintain detailed organisational charts, identifying hiring managers, decision-makers, and reporting structures.
• Map and engage senior stakeholders across client organisations, ensuring contact information is accurately maintained in HubSpot and X3.
• Understand clients' recruitment, HR, procurement, and onboarding processes to maximise service delivery.
• Proactively identify recruitment opportunities by monitoring client activity and uncovering live vacancies.
• Ensure opportunities are shared with the appropriate Reed specialists and followed through to conversion.
• Identify opportunities to introduce additional Reed services, including screening solutions, C+, MSP, RPO, and other value-added offerings.
• Coordinate and attend service reviews alongside relevant Reed stakeholders.
• Gather client feedback, testimonials, and case studies to support future business development.
• Support sales and marketing initiatives by promoting client engagement through webinars, events, and hospitality opportunities.
• Build awareness of future contract renewals, re-tenders, and strategic growth opportunities.
• Ensure accurate reporting and tracking of client engagement activity through Power BI and internal systems.

What We're Looking For

• Experience in recruitment, account management, client success, business development, or a related commercial role.
• A proven ability to build and maintain senior stakeholder relationships.
• Strong business development and consultative selling skills.
• Excellent networking, influencing, and communication abilities.
• The ability to identify opportunities and translate them into revenue growth.
• Strong organisational skills and attention to detail.
• Experience using CRM systems and reporting tools.
• A collaborative approach and the ability to work effectively across multiple teams and stakeholders.

Why Reed?

• Extensive learning and development opportunities
• Career progression across the Reed Group
• Hybrid and flexible working
• Reed Reward Hub with discounts and wellbeing benefits
• Enhanced family-friendly policies
• Pension scheme
• Paid volunteering opportunities
• Access to industry-leading technology and support networks

Feel what it’s like to truly belong…

All job offers are subject to satisfactory references and compliance with vetting requirements applicable to the job role. Reed is an equal opportunities employer. We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender identity, marital or civil partnership status, pregnancy or maternity. We are a Mindful Employer and offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria. As a proud signatory of the Armed Forces Covenant, we welcome applications from ex-services personnel, reservists and cadets and offer a guaranteed interview for applicants who meet the minimum criteria. We’re never afraid to ask, “What’s next?” Inspiration comes from knowing the work you do really matters and, as trailblazers in our field, the value of what we do every day is obvious. We are a family business with a rich history and a purpose of improving lives through work, for people and organisations worldwide. Our inclusive and collaborative approach, combined with an unwavering belief in our long-standing core values, means that we genuinely trust and work hard for each other. We have built a dynamic culture where individual achievement is celebrated and succeeding as a team is revered. A supportive environment, where careers are developed and futures are forged. Feel what it’s like to truly belong.

Our story

In the early 1960s, Reed pioneered specialist recruitment in the UK. Seven decades on, we have become the world’s largest family-run recruitment business, with offices spanning across the UK, Europe, USA, the Middle East and East Asia. With access to the UK’s largest candidate database and expertise across 20 specialist sectors, we are committed to ensuring that people are at the heart of everything we do to ensure we fulfil our purpose: improving lives through work.

Please note that the closing date is Tuesday 17th November.