Client Engagement Officer

Paragon Skills; England; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

25 days annual leave

8 bank holidays (pro-rata)

Holiday purchase scheme

Paid volunteering leave

Pension contributions (3% matched)

Life Assurance

CPD and training opportunities

4pm Friday finish with flexibility

Employee Assistance Programme

Job summary

Paragon Skills, part of the Knovia group, is expanding its commercial team and seeks a motivated client engagement professional to drive growth across the South of England. In this field-based role, you will lead B2B engagement, generate leads, and promote apprenticeships with senior stakeholders.

You will build relationships, demonstrate ROI, and travel nationally when required. The role offers 36.5 hours per week, £28,000 base salary with commission incentives, and a supportive team culture.

Qualifications

• Experience in B2B lead generation and sales.
• Ability to engage at site and senior levels.
• Commercially aware with FE sector knowledge (desirable).
• Confident, approachable, and self-motivated.
• IT literate (MS Office and CRM).
• Full driving licence and willingness to travel nationally.
• Flexibility for overnight stays where required.

Responsibilities

• Increase learner volumes across a portfolio of clients and key accounts to meet targets.
• Build strong relationships with clients at site and senior levels.
• Promote apprenticeships and training solutions with demonstrated ROI.
• Stay up to date with sector trends and funding developments in Learning and Development.
• Drive learner volumes across client portfolio and ensure GDPR compliance.

Skills

B2B sales

Lead generation

Stakeholder engagement

CRM proficiency

MS Office

Driving licence

National travel

Overnight travel

Tools

CRM systems

MS Office

Job description

Paragon Skills, part of the Knovia group, is an Ofsted Grade 2 "Good" training provider and ranked in the Top 5 by our learners. As part of Knovia's mission to transform education and skills delivery, we are proud to be a leading provider dedicated to the Care and Education sector. We are a team of passionate, determined, and inspiring individuals who support thousands of learners and employers across the UK. Due to our ambitious growth plans and continued success, we are expanding our commercial team.

Location: Field based to support our client based across the South of England.

Salary: £28,000 plus generous commission incentives

Hours: 36.5 hours per week (Monday - Friday)

We're expanding our commercial teams and seeking motivated client engagement professionals to drive growth across the South of England. In this field-based role, you will enhance lead generation, maximize campaign effectiveness, and improve client retention through exceptional service.

If you're results-driven, experienced in B2B sales, and skilled at engaging stakeholders at both site and senior levels, we want you to join our team and help promote the value of apprenticeships.

Key Responsibilities

• Increase volumes of learners across a portfolio of clients and key accounts contributing towards to overall target for learner starts
• Build strong relationships with clients at site and senior levels
• Promote apprenticeships and training solutions, demonstrating ROI
• Remain up to date with sector industry trends and development within the Learning and Development and funding arena
• Drive learner volumes across a client portfolio
• Ensure compliance with GDPR and internal policies

What We’re Looking For

• Experience in B2B lead generation and sales
• Ability to engage at both site and senior levels
• Commercially aware, with knowledge of the further education sector (desirable)
• Confident, approachable, and self‑motivated
• IT literate (MS Office and CRM systems)
• Full driving license and ability to travel nationally
• Flexibility for overnight stays where required

We are proud to offer a suite of Paragon Choices which are optional benefits alongside our core benefits below!

25 days annual leave - increasing with length of service and 8 bank holidays (pro-rata)

• Holiday purchase scheme

Up to 3 days of paid volunteering leave and corporate conscience initiatives

Recognition and long service awards to celebrate our colleagues'

Perkbox - a suite of discounts, lifestyle benefits and wellness tools

• 3% matched Employer Pension contribution
• In person team meetings and 1:1s
• Enhanced Maternity leave after 2 years of service
• Income protection and Life Assurance
• Recommend a colleague incentive schemes, where you can benefit £500 for referring great people to work with us
• CPD and training opportunities
• 4pm Friday finish with flexible working opportunities available
• Flexible and supportive team and with a great culture
• Employee Assistance Programme, with a dedicated People Team to support all colleagues

We are a Disability Confident Employer and have a guaranteed interview scheme in place to ensure that nobody is overlooked or discriminated against because of their disability. If you meet the minimum criteria when you apply and you have informed us in your application that you have a disability, you will be guaranteed an interview for that role.

To promote and maintain an inclusive working environment, as part of your application process we will ask you to share data on certain characteristics. These answers will not form part of the selection and recruitment process and will not be shared with anyone outside of the People Team.

Paragon Skills is committed to the safeguarding and wellbeing of our learners and colleagues and we implement robust safer recruitment practices to support this. Dependant on the role you are applying for, we may undertake a number of necessary checks to confirm you are suitable to work with children and vulnerable adults, which may include a Disclosure and Barring Service check. We are also committed to promoting equality and inclusion throughout our colleague and learner populations.