Client Director

Aon; Manchester; On-site; GBP 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a dynamic Client Director to lead strategic client relationships within a hybrid working environment. This role involves delivering tailored advice, managing a diverse portfolio, and collaborating with a skilled team to enhance client satisfaction. You will have the opportunity to influence outcomes through negotiation and strategic program implementation. With a focus on continuous learning and a commitment to diversity, this position offers a unique chance to grow your skills while contributing to impactful solutions in the insurance sector. Join a forward-thinking organization that values your contributions and fosters a supportive work culture.

Benefits

Global Wellbeing Days

Comprehensive benefits package

Flexible working styles

Continuous learning opportunities

Qualifications

• Proven client leadership with strong negotiation skills.
• Excellent communication abilities to present solutions effectively.

Responsibilities

• Deliver strategic advice and manage client relationships effectively.
• Negotiate policy terms and ensure timely documentation delivery.

Skills

Client leadership and relationship management

Communication and presentation

Influencing and negotiation

Motivation and coaching

Analytical and problem-solving

Business acumen

Technical credit insurance knowledge

Insurance industry IT systems

Compliance and FCA regulation

Job description

Client Director

The Credit Solutions team at Aon is looking for a Client Director, who will be working as part of a multi-skilled broking team, managing a portfolio of strategic client relationships and global client relationships.

This is a hybrid role with the flexibility to work both virtually and from our Manchester office.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

The ideal Client Director will be involved in the following tasks:

• Deliver strategic advice and guidance to your clients presenting the best possible solutions and outcomes.
• Design, implementation, renewal and servicing of strategic programmes.
• Negotiation of policy wordings.
• Appeal and escalation of credit risk and limit issues.
• Claims submissions and claims’ broking process.
• Ensuring timely delivery of accurate policy documentation from insurer and providing clients with training and guidance on policy terms and conditions.
• Gathering and analysing relative statistical detail, submissions to market, and preparation of renewal reports.
• Preparation for, and attendance of, client and insurer meetings plus timely follow up of actions.
• Providing advice to clients on market developments and share knowledge of market trends to enhance the overall value proposition.
• Introducing and supporting the team on new business opportunities to achieve objectives.

Additional Responsibilities:

• Contribute to the team budget by achieving personal revenue targets.
• Adherence to business processes, systems and procedures.
• Continually strive to improve client satisfaction and ensure we deliver on our promises to the client.
• Providing coaching and training to colleagues within the ACS team as required.
• Actively build relationships across Aon and using the Aon United Blueprint to bring the best of Aon to our clients and to our firm exploit cross selling opportunities.
• Adopt Aon Leadership model behaviours.

How this opportunity is different

The Client Director will have the chance to work for one of the biggest insurance brokers globally and will be responsible for dealing with clients across all sectors. This opportunity is truly outstanding, supporting the delivery of strategic national and multinational programmes whilst working closely with a very experienced team and interacting with the broader Aon Credit Solutions network. The Client Director will have the opportunity to harness, nurture and develop their skills to the best of their ability.

Skills and experience that will lead to success

• Client leadership and relationship management skills.
• Excellent communication and presentation skills.
• Strong influencing and negotiation skills.
• Ability to motivate, direct and coach team members.
• Strong analytical and problem-solving skills.
• Strong business acumen.
• Strong technical credit insurance knowledge.
• Ability to use insurance industry IT systems to efficiently deliver client service.
• Good understanding of compliance and FCA regulation.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [e-mail].

#LI-HYBRID

#LI-GM1