Client Director

Nexthink; Greater London; Hybrid; GBP 120,000 - 150,000; Full time

Benefits offered by this job

Permanent contract

Hybrid work model

Unlimited vacation

Private health insurance

Pension contribution

Training platforms

Caregiver leave

Gym membership reimbursement

Employee referral bonuses

Job summary

Nexthink, based in the UK, is seeking a seasoned Client Director to manage premier accounts from Cannon Street, London. You will lead executive relationships, coordinate across Solution Sales, Consulting, Support and Professional Services, and drive renewals, upsells and services for strategic outcomes.

Hybrid work model with office and remote elements, fostering strong onboarding and collaboration with global teams.

Qualifications

• 10+ years of experience selling enterprise technology in a fast-paced market.
• 2+ years in a Client Director or equivalent role with multi-million-dollar sales.
• Experience selling IT Service Management or IT Operations Management software.

Responsibilities

• Provide strategic leadership to clients and oversee executive relationships.
• Be the relationship manager between customers and Nexthink.
• Collaborate with Solution Sales/Consulting/Support/Services to deliver Nexthink solutions.
• Develop a roadmap and capabilities to deliver outstanding customer experience.
• Achieve financial targets including licenses, renewals and services.

Skills

Enterprise technology sales

Executive relationship management

ITSM/ITOM sales

Strategic leadership

Time management

Job description

Job Description

You will be responsible for renewals and upsells with a defined set of Nexthink’s largest, prestige, existing accounts. You will oversee executive relationship management for assigned accounts and lead virtual teams, including Solution Sales, Solution Consulting, Support, and Professional Services, in supporting our most esteemed clients.

• Provide strategic leadership to clients
• Be the relationship manager between customers and Nexthink
• Work with the greater Nexthink solution teams to develop a Nexthink solution based on the customer’s strategic outcomes
• Manage all Executive relationships between Nexthink and assigned clients
• Oversee worldwide development of assigned accounts, including the development and deployment of worldwide resources
• Build trust and deep multi-tiered relationships through assigned clients’ organization, from project/IT teams to CxO level.
• Develop a clear roadmap and build capabilities across our clients and Nexthink teams to promote an outstanding customer experience.
• Achieve financial targets for the assigned clients, including Licenses, Renewals, and Professional Services.

Qualifications

• 10+ years of experience selling enterprise technology in a fast-paced and competitive market
• 2+ years of experience as a Client Director or equivalent role with validated multi-million-dollar sales solutions experience and Executive level relationship management
• Previous sales experience in IT Service Management or IT Operations Management (within software or IT sales organizations)
• Driven – possesses a strong desire to be successful
• Disciplined – skilled in managing time and resources, sound approach to qualifying opportunities
• Intelligent – possesses the aptitude to learn quickly and establish credibility

Benefits

• Permanent Contract and a competitive compensation package
• Amazing location in Cannon Street, not far from St. Paul's Cathedral.
• Hybrid work model balancing office and remote work, fostering effective onboarding and team connections for new hires.
• Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 25 days of holidays we offer) plus 3 company-paid volunteer days.
• Fully covered private health insurance for you and your family, life insurance plans, and Medicash Solo Level 2, ensuring comprehensive protection.
• Pension contribution of 12% (6% from the employee and 6% from the employer).
• Free access to professional training platforms to explore your interests and enhance your skills.
• 16 weeks of fully paid leave for primary caregivers, 6 weeks for secondary caregivers, and Kiddivouchers to ease childcare expenses.
• Reimbursement of up to £40 for gym and fitness memberships monthly.
• Bonuses for referring successful hires after three months of continuous employment.