Client Director

Tribe Culture Change; Greater London; On-site; GBP 110,000 - 170,000; Full time

Job summary

Tribe Culture Change is seeking a Client Director to lead strategic client relationships and manage a £2 million annual portfolio. You will grow secured revenue, develop the team, and represent the firm at senior client forums and industry events.

You will own delivery oversight, fee growth and high-level client engagement, steering multi-year contracts and ensuring on-time delivery while mentoring consultants across the practice.

Qualifications

• Manage senior client portfolios and relationships.
• Grow secured revenue across a portfolio.
• Coach and mentor consultants within the account team.

Responsibilities

• Lead relationships with our largest and most strategic clients, with oversight of the wider account portfolio.
• Grow a client portfolio worth £2 million a year.
• Secure multi-year agreements and grow the share of secured revenue across your portfolio.
• Negotiate and sign off major proposals and contracts.
• Coach and mentor senior consultants within your account team.
• Represent us at senior client forums and industry events.
• Keep our CRM systems up to date as part of day-to-day account management.

Skills

Client relationships

Strategic leadership

Sales growth

Mentoring

Job description

We work at the intersection of safety, wellbeing, culture and performance, helping organisations redesign work so people thrive and businesses perform. Our work spans board-level advisory, large-scale transformation and measurable outcomes. We have over 25 years of experience and have worked with more than 500 organisations across energy, utilities, maritime, rail, defence, construction, engineering, manufacturing and food and beverage sectors, running programmes in 44 countries.

We combine diagnostics grounded in validated research with creative engagement designed to make change stick. We are practitioners, not academics. We build alongside leaders, not on their behalf. On average, our clients see 30% fewer accidents after year one and 85% fewer within three to five years. Our mission is to positively impact 100 million lives.

The Role

The Client Director is a strategic leader, accountable for a client portfolio worth around £2 million a year. They own senior client relationships, grow secured revenue, and develop their team. They represent us at the highest level with clients, balancing delivery oversight, growth and leadership.

What You'll Do

• Lead relationships with our largest and most strategic clients, with oversight of the wider account portfolio.
• Grow a client portfolio worth £2 million a year.
• Secure multi-year agreements and grow the share of secured revenue across your portfolio.
• Negotiate and sign off major proposals and contracts.
• Coach and mentor senior consultants within your account team.
• Represent us at senior client forums and industry events.
• Keep our CRM systems up to date as part of day-to-day account management.

What You'll Own

• Portfolio revenue of £2 million a year under management.
• £1.5 million a year in sales originated.
• Secured revenue growing from around 13% to 30% within the first six months, building toward 50% over 18 months.
• A proposal conversion rate of 40% or above.
• Client satisfaction of 8.5 out of 10 or higher, on average.
• 95% or more of projects delivered on time.

Where This Role Leads You

From here, the natural next step is a broader business leadership role within our organisation.

Role Clarity

Responsible For

• Strategic relationships with our largest clients.
• Portfolio revenue and secured revenue growth.
• Coaching more junior members of the consultancy team.

What Success Looks Like

• £2 million a year under management.
• Secured revenue growing from 13% to 30%, then toward 50%.

Client Success

• Client satisfaction of 8.5 out of 10 or above.
• 95% or more on-time delivery.

Growth

• £1.5 million in sales originated.
• Smaller accounts grown into long-term strategic partnerships each year.
• Mentors senior consultants across the team.
• Positive feedback from peers and direct reports.
• Role-models our values.

Our Values in Action

• Care: quarterly portfolio health checks and support for team wellbeing.
• Integrity: transparent revenue expectations and honest escalation of risk.
• Empathy: active listening to team challenges, with mentoring support.
• Courage: leading difficult client conversations on scope, pricing or delivery issues.