CRM Coordinator

DAC Beachcroft LLP; Manchester; On-site; GBP 27,000 - 38,000; Full time

Job summary

DAC Beachcroft LLP is seeking a CRM Coordinator in Manchester to support the Clients & Markets and MODEI teams. You will help maintain client and contact data, ensure data accuracy, and assist with CRM systems and reporting.

This role offers hands-on experience with marketing technology platforms, data governance and GDPR compliance, with opportunities to learn and develop in a leading international law firm environment.

Qualifications

• Experience with CRM systems is beneficial but not required.
• Strong attention to detail and accuracy in data handling.
• Good organisational and multitasking abilities.
• Confident with data and information and ability to communicate clearly.
• Proactive in learning new systems and technologies.
• Proficient in Microsoft Office, especially Excel.
• Interest in systems, technology, data management or reporting.

Responsibilities

• Provide day-to-day support for the firm's CRM and related systems.
• Maintain accuracy and quality of client, contact and company data.
• Perform data validation, updates and cleansing to keep information current.
• Identify and resolve duplicate or incomplete records.
• Support data quality initiatives and monitor improvements across key systems.
• Respond to user requests with high level of service.
• Assist with testing and rollout of new features and enhancements.
• Maintain data categorisations, structures and processes for reporting.
• Contribute to process improvements to boost efficiency and data accuracy.
• Collaborate with colleagues across the firm to promote good data management practices.
• Ensure activities comply with GDPR and firm policies.
• Handle confidential information with high security standards.

Skills

CRM systems

Attention to detail

Organisational skills

Data handling

Communication skills

Willingness to learn

Excel proficiency

Systems and data reporting

Teamwork

Tools

Microsoft Office (Excel)

Job description

CRM Coordinator

Department: Business Services - Clients and Markets

Employment Type: Fixed Term Contract

Location: Manchester

Description

At DAC Beachcroft, our Clients & Markets team plays a key role in helping the firm grow, strengthen client relationships and make informed decisions through the effective use of data and technology.

We're looking for a motivated and detail-oriented CRM Coordinator to join our Marketing Operations, Digital Experience & Intelligence (MODEI) team. This is an excellent opportunity for someone at the early stages of their career who is interested in data, systems and technology and wants to develop their skills within a leading international law firm.

You'll gain hands-on experience working with business-critical systems, helping to ensure our client and contact data remains accurate, reliable and fit for purpose. You'll also have the opportunity to learn about CRM platforms, data governance, reporting and marketing technologies, building valuable skills that can support a long-term career in this growing area.

This role offers the opportunity to:

• Build experience working with CRM and marketing technology platforms
• Develop valuable data management and analytical skills
• Work alongside experienced colleagues in a supportive and collaborative team
• Gain exposure to a wide range of stakeholders across the business
• Learn about professional services marketing and business development
• Develop a strong foundation for future career progression in CRM, marketing operations or data management

We are committed to supporting development and providing opportunities to learn, grow and build a successful career with us.

Key Responsibilities

• Provide day-to-day support for the firm's CRM and related business systems.
• Help maintain the accuracy and quality of client, contact and company data.
• Carry out data validation, updates and cleansing activities to ensure information remains current and reliable.
• Assist with identifying and resolving duplicate or incomplete records.
• Support data quality initiatives and help monitor improvements across key systems.
• Respond to user requests and queries, providing a high level of customer service.
• Assist with system testing and support the implementation of new features and enhancements.
• Maintain data categories, structures and processes to support reporting and business needs.
• Contribute to process improvement activities, identifying opportunities to improve efficiency and data accuracy.
• Work collaboratively with colleagues across the firm to promote good data management practices.
• Ensure all activities are completed in line with GDPR requirements and firm policies.
• Handle confidential information appropriately and maintain high standards of data security.

Skills, Knowledge and Expertise

We're looking for someone who is enthusiastic, organised and eager to learn. Previous experience working with CRM systems is not essential.

You will ideally have:

• Strong attention to detail and a commitment to producing accurate work.
• Good organisational skills and the ability to manage multiple tasks effectively.
• Confidence working with data and information.
• Strong communication and interpersonal skills.
• A proactive approach and willingness to learn new systems and technologies.
• Good working knowledge of Microsoft Office, particularly Excel.
• An interest in systems, technology, data management or reporting.
• The ability to work collaboratively as part of a team.
• A customer-focused approach and a willingness to support colleagues across the business.

The following would be advantageous, but are not essential:

• Experience in an administrative, customer service or support role.
• Experience working with databases, CRM systems or business systems.
• Knowledge of data quality, reporting or information management principles.
• Experience gained within a professional services environment.

Additional Information

As a Disability Confident Scheme employer, we're committed to providing an inclusive and accessible recruitment process. If you need any reasonable adjustments at any stage (including the application, assessment or interview process), please contact [e-mail] in confidence with the vacancy reference in the subject line, and we'll be happy to help.