Client Development Director

BCD Meetings & Events; Milton Keynes; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Birthday day off

25 days holiday + bank holidays

Life Assurance x2 of annual salary

Discounted rates on Hotels & Travel

Gym & Fitness Discounts

Private Healthcare

Pension Scheme

Company Sick pay

Lifestyle Benefits

Job summary

BCD Meetings & Events is seeking a Client Development Director in the UK, hybrid role based in Milton Keynes or remote. You will drive commercial growth, nurture existing accounts, and introduce The Collective and Delegate Management services across the network.

Responsibilities include managing client relationships, developing growth strategies, and coordinating with marketing and lead generation teams to pursue new opportunities.

Qualifications

• Experience in managing multiple accounts and growing business.
• Ability to craft client-centric growth strategies.
• Strong in contract management and negotiations.
• Knowledge of conference and B2B events desirable.

Responsibilities

• Be responsible for managing the relationship with existing accounts and drive renewals and growth.
• Develop and own a client-centric growth strategy for Key Growth Account(s).
• Lead new business campaign activity with commercial and marketing teams.
• Advise and support internal teams to meet client service expectations.

Skills

Client relationships

Account growth

Growth strategy

Internal collaboration

Contract negotiations

Tools

CRM software

Microsoft Office

Job description

About Us

At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world’s most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward.

About Us

At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world’s most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward.

Headquartered in Chicago, with locations in 60+ countries across the world, BCD M&E’s team of 2,000+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table.

While we can’t guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something.

See what life is about at BCD M&E at bcdme.com/careers

About The Role

Jump into the excitement of being a Client Development Director with us! You’ll be at the heart of our commercial growth initiatives, partnering with colleagues to fuel success across The Collective and Delegate Management lines of business. Imagine yourself nurturing existing accounts to uncover brand new sales opportunities to become a trusted client consultant and build your own portfolio of clients. Working closely with Account Leads across the extended BCD network, the CDM will introduce The Collective and Delegate Management services to our internal account universe as well as working closely with our Marketing and LeadGen teams to support and respond to new logo enquiries

If you’re driven by results and thrive on building relationships, this is your chance to shine!

As a Client Development Director, You Will

• Be responsible for managing the relationship with a number of existing accounts and ensure that they maintain, renew and grow their business
• Develop and own a client-centric growth strategy for Key Growth Account(s), translating revenue goals into actionable plans
• Management of own new business campaign activity, working with and supported by commercial and marketing teams
• Be the clients advocate and guide, mentor & support internal teams to ensure that client service expectations are met and adhered to
• Have experience of contribution to contract management, negotiation and procurement
• Be responsible for driving the strategy for the development of proposals, presentations, contracts and other sale/marketing-related collateral materials for current and prospective accounts

You’re Good At

• Cultivating and expanding client relationships to boost account growth.
• Crafting client-centric strategies that translate financial goals into actionable plans.
• Collaborating effectively with internal teams to create innovative event experiences.
• Navigating contract management and negotiations with confidence and expertise.
• Confidently and credibly speaking to clients and advising/consulting

You Also Have

• Understanding production and delivery of large-scale events.
• Experience in mapping client opportunities to strategise for optimal growth.
• Proficiency in Microsoft Office and CRM software to keep everything running smoothly.
• Event agency experience, especially good to have conference and B2B know-how
• Account growth experience

Our Benefits For This Role

• Birthday day off
• 25 days holiday plus bank holidays
• Holiday Purchase Scheme - allowing up to 5 additional holidays days
• Life Assurance x2 your annual salary
• Discounted rates on Hotels & Travel
• Gym & Fitness Discounts
• Private Healthcare
• Pension Scheme
• Company Sick pay
• Lifestyle Benefits

You Should Know

• This is a hybrid role based in the Milton Keynes office or a UK Remote based role.
• Attending supplier networking events and client evening entertaining required
• Our standard working hours are 9:00am-5:30pm with an hour break
• You must have the right to work in the UK

THE PERKS

Flexible Working

We believe that a flexible working environment is key to getting the best out of our teams. We will support you to work where you need to and when you need to, depending on how you work best.

Room to Grow

Our line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role. We give individuals ownership over the direction and speed in which they grow.

Everyone has a voice

We thrive on conversations that spark curiosity and empathy. No matter how big or how small, every voice is heard, considered and respected.

Make your move

The diversity of roles across BCD M&E’s global locations means that our people often find new adventures during their time with us. Join us as a meeting planner role in the UK, stay for a global marketing career — there’s always room to move.

We’ve got you covered

Our extensive benefits include comprehensive healthcare, retirement plans, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities and a successful employee recognition program.

We’re positive. You’ll love it.

It starts from the top. Our leaders lead with positivity, believe in our people and trust us to do the right thing. There will always be support along your journey, in little and big ways.