Client COO Program Management

Citigroup Inc.; Belfast City District; Hybrid; GBP 120,000 - 180,000; Full time

Benefits offered by this job

Private medical insurance

Pension Plan

Parental Leave

Learning & development resources

Job summary

Citigroup Belfast is seeking a COO Program Management SVP to establish a robust governance framework for Client Organisation Projects and strategic initiatives. You will design KPI/KRI tracking, provide senior management with transparent insights into performance, risks, and strategic alignment, and lead cross-functional collaboration in a complex financial services environment.

The role emphasizes governance, data analysis and program management with a hybrid working model and competitive base

Qualifications

• Extensive governance, risk management or program oversight experience in financial services.
• Proficient with Citi data structures, control frameworks and reporting tools.
• Experience with Investment Request, iCAPS and PTS for tracking and monitoring.
• Strong analytical skills to design and implement KPIs and KRIs.
• Experience using AI, data analytics and visualization tools for reporting.
• Ability to create high-impact executive presentations.

Responsibilities

• Design and implement a robust governance and oversight framework for programs and initiatives.
• Provide senior management with transparent status on performance, risks and alignment.
• Support management and tracking of automation programs and projects, including AI embedding.
• Develop and manage KPIs and KRIs to measure program effectiveness and risk.
• Facilitate cross-functional collaboration and stakeholder engagement across Citi.
• Prepare high-quality materials for senior leadership reporting.

Skills

Governance & PM

Data analysis

Stakeholder management

KPI/KRI design

AI & analytics tooling

Executive presentation (PowerPoint)

Tools

PowerPoint

iCAPS

PTS (Project Tracking System)

Citi data structures & reporting tools

Job description

The COO Program Management SVP will be responsible for creating a robust governance and oversight framework to track, monitor and support successful progress of Client Organisation Projects and Strategic Initiatives.

The successful candidate will support the design and implement the necessary tracking mechanisms (KPIs/KRIs), establish a regular cadence for governance, and provide senior management with transparent insights into the various initiatives and programs performance, risks, and strategic alignment. This position requires a strategic thinker with a strong background in governance, data analysis, and program management within a complex financial services environment.

Key Responsibilities:

• Program Management and Tracking:
  • Support the management and tracking of a diverse portfolio of automation programs, including process simplification & automation, and the strategic embedding of AI tools.
• Program and Delivery Management:
  • Support the management and tracking of a diverse portfolio of Projects and Strategic Initiatives, including process simplification & control automation.
  • Support initiative sponsors/leads by providing guidance and support for successful delivery of deliverables.
  • Provide senior oversight for a portfolio of in-flight process optimization projects, ensuring they remain on track to meet committed deadlines and deliver expected business benefits.
  • Proactively identify and resolve roadblocks, manage complex dependencies, and facilitate cross-functional collaboration to accelerate project delivery and ensure progress against targets.
  • Establish and manage a robust risk management framework to identify, assess, and mitigate potential risks and issues related to process change and project execution, escalating to senior leadership as required.
  • Develop and produce high-quality presentation materials for senior management to report on program status, milestones, risks, and performance.
• Performance and Risk Management:
  • Design, track, and report on Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs) to measure the effectiveness, efficiency, and risk profile of the automation program.
  • Proactively identify and manage risks and issues associated with automation projects, ensuring timely escalation and mitigation.
• Stakeholder Management and Cross-Functional Collaboration:
  • Work collaboratively across various pillars and functions within the Client Organisation to gather updates, ensure data accuracy, and drive the automation agenda.
  • Build and maintain strong relationships with key stakeholders across Client, Central teams, and the Business to foster a culture of continuous improvement and innovation.
• Data and Systems Proficiency:
  • Utilize a deep understanding of Citi’s internal data structures and reporting tools to provide insightful analysis and reporting.
  • Maintain proficiency with key internal systems and processes, including controls data repositories, the Investment Request process, iCAPS, and the Project Tracking System (PTS) for accurate monitoring and reporting.

Knowledge, Experience & Skills:

Required:

• Extensive experience in a governance, risk management, or program oversight role within the financial services industry.
• Demonstrable proficiency with Citi’s internal data structures, control frameworks, and reporting tools.
• Proven experience with the Investment Request process, iCAPS, and Project Tracking System (PTS) for tracking and monitoring.
• Strong analytical skills with the ability to design and implement effective KPIs and KRIs.
• Experience leveraging AI, data analytics, and visualization tools to streamline reporting and generate actionable insights.
• Proficiency in creating high-impact PowerPoint presentations for senior executive audiences.
• Excellent communication and interpersonal skills, with the ability to engage and influence senior stakeholders.
• Proven ability to work effectively in a complex, matrixed organisation and build collaborative relationships.
• Strong project and program management skills with a track record of delivering complex initiatives.

Beneficial:

• Strategic Mindset:Ability to think strategically, connect disparate initiatives to business objectives, and anticipate future trends and challenges.
• Regulatory and Policy Awareness:Familiarity with the regulatory and policy environment governing financial services and its implications for technology and automation.

What we can offer you

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure A discretional annual performance related bonus
• Private medical insurance packages to suit your personal circumstances
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Job Family Group: Marketing

Job Family: Marketing Program Management

Time Type: Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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