Contract Manager - Team Leader

Worldline; United Kingdom; On-site; GBP 60,000 - 90,000; Full time

Job summary

Worldline is seeking a Contract Manager to oversee key contracts across negotiations and delivery, ensuring revenue protection and risk controls. You will guide interpretations, coordinate with Legal, Finance, and Delivery teams, and lead complex negotiations to safeguard Worldline's interests.

You will liaise with sales and delivery, manage changes, and build trusted relationships with customers and internal stakeholders in the transport/mobility sector.

Qualifications

• Strong commercial acumen with ability to balance cost, value, margin, risk, and outcomes.
• Expert contract management and negotiation skills for complex contracts.
• Risk and compliance management to identify and mitigate contractual risks.
• Stakeholder management and influencing across multiple internal teams.
• Sector knowledge: transport / mobility operations.

Responsibilities

• Provide support in key contracts during negotiations and delivery phases.
• Be a commercial enabler by protecting revenues and identifying levers.
• Advise on contract interpretations, negotiations, and strategic decisions.
• Guard compliance with obligations; flag risks and manage claims.
• Coordinate communication between account, delivery, and legal/finance teams.
• Be proactive in contract execution with delivery teams to protect Worldline interests.
• Lead complex contract negotiations; participate in strategy and customer meetings.
• Coordinate with Legal Counsels on drafting and negotiations for assigned accounts.
• Serve as first point of contact for contractual matters; track performance.
• Collaborate on gap analysis, governance, changes, and major subcontractors.
• Draft and manage customer communications with contractual impact.
• Ensure changes are recorded timely and obligations tracked and documented.
• Identify and manage risk areas aligned with risk teams.
• Provide advice on dispute resolutions and contractual interpretations.
• Develop external relationships with customer counterparts and procurement teams.
• Build trusted adviser relationships with customers and internal stakeholders.

Skills

Strong commercial acumen

Expert contract management

Risk and compliance management

Stakeholder management

Transport/mobility sector knowledge

Job description

• Provide support in the key and critical contracts / accounts in the contract negotiations phase and in the contract delivery phase.
• Be a commercial enabler by making sure to protect the company's revenues and identify potential commercial levers.
• Be a trustful adviser in providing advice on contract interpretations, negotiations and strategic decisions.
• Be a guardian of compliance with contractual obligations, provide contractual awareness to the Account team/Delivery team and following up proper completion of contractual obligations, identifying risks and managing claims when needed.
• Collaborate, coordinate and facilitate the communication between the account team, delivery team and other corporate functions (Legal, Finance, etc.).

Day-to-day responsibilities

Contract Management

Be a proactive member of the Worldline delivery team, advising and collaborating with the delivery team members in the contract execution to protect the Worldline's interests.

Lead complex contract negotiations when it is needed. Participate in the preparations, strategy definition and meetings with the customer.

Participate in coordination with the Legal Counsels in the contract drafting and negotiations, in relation to the accounts where the contract manager is assigned.

Be the first point of contact of the sales/delivery team for all contractual matters and take charge of the direct follow up of the relevant customer contract/s in close coordination with the corresponding Legal Counsels.

Collaborate with the delivery teams in scope for gap analysis, project governance, management of change requests, management of major subcontractors, monitor the acceptance procedures and contract interpretation.

Draft and manage with the delivery team communications to be sent to the customer with contractual impact.

Ensure that all contract changes (e.g., addendum) are recorded in correct time and format, and that the performance of the contractual obligations is properly tracked, documented and monitored.

Identify, assess and manage risk-related areas in the contract execution and support rigorous and effective risk management processes in alignment with the risk teams.

Advising

Provide advice on issues of contractual interpretation and assist in any dispute resolution process.

Relationships

Develop external relationships with customer contract management counterparts, customer procurement teams and third-party personnel as may be required.

Develop a trusted adviser relationship with customers and internal stakeholders.

Who are we looking for

• Strong commercial acumen
  Ability to balance cost, value, margin, risk, and customer/service outcomes.
• Expert contract management and negotiation skills
  Deep experience drafting, reviewing, negotiating, and administering complex contracts with suppliers, operators, public-sector bodies, or partners.
• Risk and compliance management
  Ability to identify contractual, regulatory, financial, operational, and reputational risks early and build protections into contracts and governance.
• Stakeholder management and influencing
  Strong ability to work across legal, procurement, finance, operations, engineering, and executive teams, plus external partners and customers.
• Sector knowledge: transport / mobility operations
  Familiarity with the specific dynamics of transport and mobility