Client Complaints Team Support

TN United Kingdom; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated individual to join their Client Complaints Team in London. This role offers a unique opportunity to engage in the end-to-end complaints management process, ensuring compliance and providing essential procedural guidance. You'll be part of a dynamic team, where your organizational skills and attention to detail will be vital in managing databases and preparing insightful reports. With a focus on professional growth and collaboration, this position promises a meaningful impact within a supportive environment. If you're ready to take on new challenges and contribute to a high-performing team, this opportunity is perfect for you.

Benefits

Leadership support for development

Opportunities to work with top professionals

Flexible working options

Dynamic and collaborative team environment

Qualifications

• Experience in an administrator role within a complaint function or financial services.
• Strong attention to detail and excellent organizational skills.

Responsibilities

• Support the end-to-end complaints management process.
• Manage mailbox and databases for complaint tracking.
• Prepare reports and management information.

Skills

Administrative Experience

Planning Skills

Organizational Skills

Attention to Detail

Microsoft Office Proficiency

Understanding of Regulatory Complaints Process

Tools

Microsoft Excel

Job description

We have an exciting opportunity to join our office in London to support our Client Complaints Team. This role involves recording, triaging, and supporting the end-to-end complaints management process.

You will provide procedural guidance, prepare reports and management information, manage databases, and ensure compliance with regulatory and internal deadlines.

What will you do?

1. Support the end-to-end complaints management process.
2. Oversee the 3-day complaint process.
3. Manage mailbox and databases.
4. Support the production of management information and reports.
5. Undertake and review detriment calculations.

What do you need to succeed?

Must-have

• Experience in an administrator role within a complaint function or financial services.
• Excellent administration, planning, and organizational skills.
• Strong attention to detail.
• Proficiency in Microsoft Office, especially intermediate Excel skills.
• Understanding of the regulatory complaints process.

Nice-to-have

• Experience in Wealth Management.

What is in it for you?

We thrive on the challenge to be our best—fostering growth, collaboration, and trusted advice to help our clients and communities prosper. We value each other, potential, and making a difference.

• Leadership support for your development.
• Opportunities to work with top professionals.
• Chance to make a meaningful impact.
• Work in a dynamic, collaborative, and high-performing team.
• Flexible working options.

Agency Notice

RBC Group does not accept unsolicited agency resumes. Please do not forward resumes to our employees or other company locations unless through an approved agency agreement. Contact our Recruitment team for more details.