Client Complaints Team Support

RBC; London; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player in financial services is seeking a detail-oriented professional to join their Client Complaints Team in London. This exciting role involves managing the end-to-end complaints process, providing procedural guidance, and ensuring compliance with regulatory standards. You will work in a dynamic and supportive environment that fosters growth and collaboration, offering opportunities to develop your skills while making a meaningful impact. If you are passionate about delivering excellent service and thrive in a fast-paced setting, this is the perfect opportunity for you.

Benefits

Leadership support and coaching

Opportunities to work with industry leaders

Flexible working options

Chance to make a lasting impact

Qualifications

• Experience in an administrative role within a complaints or financial services environment.
• Strong attention to detail and excellent organizational skills.

Responsibilities

• Support the entire complaints management process.
• Manage mailbox and database operations.
• Assist in producing management information and reports.

Skills

Organizational Skills

Attention to Detail

Microsoft Excel

Complaint Management

Decision Making

Predictive Analytics

Software Product Testing

Education

Experience in Financial Services

Administrative Role Experience

Tools

Microsoft Office

Job description

Job Summary

Job Description

What is the opportunity?

We have an exciting opportunity to join our London office and support our Client Complaints Team. This role involves recording, triaging, and managing the end-to-end complaints process.

You will provide procedural guidance, prepare reports, manage data, and ensure compliance with regulatory and internal deadlines.

What will you do?

1. Support the entire complaints management process.
2. Oversee the 3-day complaint resolution process.
3. Manage mailbox and database operations.
4. Assist in producing management information and reports.
5. Review and undertake detriment calculations.

What do you need to succeed?

Must-have

• Experience in an administrative role within a complaints or financial services environment.
• Excellent organizational and planning skills.
• Strong attention to detail.
• Proficiency in Microsoft Office, especially Excel (intermediate level).
• Understanding of the regulatory complaints process.

Nice-to-have

• Experience in Wealth Management.

What is in it for you?

We foster a culture of growth, collaboration, and community impact. You will have opportunities for development, work with top professionals, and make a meaningful difference. Our team is dynamic, supportive, and flexible in working arrangements.

• Leadership support and coaching.
• Opportunities to work with industry leaders.
• Chance to make a lasting impact.
• Work in a progressive, high-performing team.
• Flexible working options.

Agency Notice

RBC Group does not accept unsolicited agency resumes. Please do not forward resumes to RBC employees or other company locations. We only pay agency fees when prior agreements exist. For more details, contact our Recruitment team.

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Job Skills

Application Testing, Decision Making, Detail-Oriented, Group Problem Solving, IT Quality Assurance, Long Term Planning, Predictive Analytics, Programming Languages, Software Product Testing, Test Automation

Additional Job Details

Address: 12 Smithfield Street, London

City: London

Country: United Kingdom

Work hours/week: 35

Employment Type: Full-time

Platform: Wealth Management

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-05-02

Application Deadline: 2025-05-16

Note: Applications accepted until 11:59 PM the day before the deadline.

Inclusion and Equal Opportunity Employment

At RBC, we value diversity and inclusion, fostering a workplace where everyone feels supported, respected, and has opportunities to grow. We are committed to creating an environment that promotes belonging and professional development.

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