Client Complaints Team Support

RBC; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An innovative firm is seeking a dedicated individual for the Client Complaints Team Support role in London. This position offers the opportunity to manage the end-to-end complaints process, ensuring a smooth experience for clients. The role emphasizes strong organizational skills and attention to detail, with responsibilities including overseeing complaint processes and producing management reports. Join a dynamic and collaborative team where your contributions will make a meaningful impact. With supportive leadership and flexible working arrangements, this is a fantastic opportunity to grow your career in a thriving environment.

Benefits

Supportive leadership

Opportunities to work with industry leaders

Flexible working arrangements

Collaborative team environment

Qualifications

• Experience in an administrative role within a complaint function or financial services.
• Strong attention to detail and organizational skills.

Responsibilities

• Support the complaints management process from start to finish.
• Manage mailbox and database operations effectively.

Skills

Administrative experience in complaints function

Organizational skills

Attention to detail

Microsoft Office proficiency

Understanding of regulatory complaints process

Tools

Microsoft Excel

Job description

Join us to apply for the Client Complaints Team Support role at RBC.

This exciting opportunity is based in our London office, supporting our Client Complaints Team. The role involves recording, triaging, and managing the end-to-end complaints process.

Key Responsibilities:

• Support the complaints management process from start to finish.
• Oversee the 3-day complaint process.
• Manage mailbox and database operations.
• Assist in producing management information and reports.
• Review and undertake detriment calculations.

Qualifications and Skills:

• Experience in an administrative role within a complaint function or financial services.
• Excellent organizational and planning skills.
• Strong attention to detail.
• Proficient in Microsoft Office, especially intermediate Excel skills.
• Understanding of the regulatory complaints process.

Preferred: Experience in Wealth Management.

What We Offer:

• Supportive leadership focused on your development.
• Opportunities to work with industry leaders.
• The chance to make a meaningful impact.
• A dynamic, collaborative, and high-performing team environment.
• Flexible working arrangements.

Additional Details:

• Location: 12 Smithfield Street, London
• Employment Type: Full-time, Salaried
• Work Hours: 35 hours/week
• Platform: Wealth Management
• Posted Date: 2025-05-02
• Application Deadline: 2025-05-16

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