Client Care - Receptionist

IVC; Eastbourne; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Annual leave

Wellbeing benefits

Learning & development

Discounted veterinary care

Cycle to Work scheme

Job summary

inspiring vet care in Eastbourne is seeking a friendly Receptionist to join Eastbourne Vets on a full-time basis. You will be the first point of contact for clients, ensuring a warm, professional experience while keeping the busy reception running smoothly.

You’ll manage appointments, handle enquiries, process payments and support with stock. A collaborative team environment with ongoing development opportunities awaits.

Qualifications

• Experience in a customer-facing role with a strong focus on service and attention to detail.
• Excellent communication and a welcoming manner.
• Ability to manage multiple tasks in a busy reception environment.

Responsibilities

• Answer queries via telephone and email.
• Book and manage appointments using Merlin practice management system.
• Process payments and end-of-day cash procedures.
• Maintain stock levels and assist with deliveries.
• Maintain high standards and build product knowledge to assist with client queries.

Skills

Customer service

Communication skills

Teamwork

Multitasking

Tools

Merlin PMS

Job description

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are seeking an organised, personable Receptionist to join our team at Eastbourne Vets on a full-time basis.

Eastbourne Vets are looking for a friendly, professional and organised Receptionist to join our welcoming team. As the first point of contact for our clients, you'll play a key role in creating a warm, positive experience while keeping our busy reception running smoothly. This is a fantastic opportunity to join our thriving small animal practice in Eastbourne, nestled at the foot of the South Downs National Park and just moments from the beautiful south coast.

How You’ll Make a Difference

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

Working Pattern

• 40 hours per week
• Rostered Saturdays 8:30 am - 12:30 pm

Key Responsibilities

• Answering queries via telephone and email
• Booking and managing appointments using our Merlin practice management system
• Processing payments and end-of-day cash procedures
• Maintaining stock levels and supporting with deliveries
• Keeping up high standards and developing product knowledge to assist with candidate queries

You Might Be a Great Fit If...

You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer-facing role, with a strong focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning

How We’ll Support You

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community and continuous improvement

What We Offer Our Team

• 6.6 weeks' annual leave plus your birthday off
• Increasing holiday allowance based on length of service
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work scheme
• Learning and development opportunities via the inspiring vet care Academy
• Discounted veterinary care
• Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world‑class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

IVC Evidensia is a leading global veterinary group dedicated to improving animal health and owner satisfaction through exceptional care and dedicated expertise.

Veterinary Services Professional Services

Location Eastbourne, England, United Kingdom