Client care lead (Practice manager - head veterinary receptionist

Hello Vet; Bushey; On-site; GBP 30,000 - 36,000; Full time

Job summary

Join a pioneering veterinary practice as a Client Care Lead, where you will be a foundational member in delivering next-generation veterinary care. Your leadership will help shape exceptional client experiences, facilitating a compassionate and efficient service for our customers and their beloved pets. If you thrive in dynamic environments, possess a passion for animal care, and excel in client engagement, we want you on our team!

Benefits

Competitive salary

Amazing perks

Growth opportunities

Founding team member benefits

Qualifications

• Experience leading client care teams in a veterinary environment.
• Strong interpersonal skills and ability to connect with clients.
• Calm under pressure with a focus on improving operations.

Responsibilities

• Lead and inspire a top-tier Client Care team.
• Be the main point of contact for clients and enhance their experiences.
• Collaborate with clinical teams to ensure seamless operations.

Skills

Leadership

Client Management

Problem Solving

Communication

Tech-savvy

Job description

Client care lead (Practice manager - head veterinary receptionist

Client care lead (Practice manager - head veterinary receptionist

1 day ago Be among the first 25 applicants

Launch the Future of Vet Care with Hello Vet!

Location:BusheyHours:Full-time |Salary:Competitive + Amazing Perks

Practice Launching:A Brand-New Veterinary Experience – Be There from Day One!

AtHello Vet, we’re not just opening a veterinary practice — we’rereimaginingwhat veterinary care can be. We’re combining the best of innovation, compassion, and design to create anext-generation practicethat delivers an unforgettable experience for pets, their people, and our team.

We're on the hunt for atrailblazing Lead Client Care Associateto help launch our stunning new practice and become the heartbeat of our client journey. If you’re a natural leader who lives to create outstanding experiences, thrives in fast-paced environments, and LOVES animals — this is your moment.

What You’ll Be Doing

• Leading with heart and purpose– inspire and manage a top-tier Client Care team across our amazing site and local satellites.
• Being theface and energyof Hello Vet – greeting clients, solving problems, and making each visit feel personal and effortless.
• Designing and refiningour client journey – from online booking to heartfelt goodbyes.
• Collaborating with our exceptional clinical team to deliver aseamless, elevated experienceevery single day.
• Harnessing technologyto supercharge service, streamline operations, and wow our clients.

What We’re Looking For

• A seasoned pro with experienceleading client care or reception teams, in a veterinary environment.
• A truepeople-personwho can uplift a team, connect with clients, and juggle tasks with ease and warmth.
• Tech-savvy and solution-oriented– you see new systems as opportunities, not obstacles.
• Calm under pressure, endlessly kind, and always focused onmaking things better.
• Willing toflex your scheduleto meet the needs of our growing, vibrant team – including weekends.

Why You'll Love Working With Us

• Be afounding team memberin a truly groundbreaking practice.
• Join a team that’sas passionate about peopleas they are about pets.
• Thrive in a role that’svaried, meaningful, and full of growth opportunities.
• Be part of a culture that celebratesjoy, compassion, and community.

Let’s Create Something Incredible – Together

This isn’t just a job. It’s your chance toshape the future of veterinary care– and have a blast doing it.

Apply nowand bring your energy, ideas, and love for animals to Hello Vet.

Send your CV and a short intro to [e-mail]

Job Type: Full-time

Pay: £30,000.00-£36,000.00 per year

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing and Sales

• Industries

  Veterinary Services

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