Client Care Coordinator

Onebright; York; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

Onebright is seeking a Client Care Coordinator to join their supportive team. The role involves assisting clients over the phone, managing cases, and providing administrative support. Ideal candidates will have experience in customer service and be proficient in Microsoft tools. This full-time position offers a chance to make a positive impact on clients' mental health journeys.

Benefits

24 days holiday plus bank holidays

Employee assistance program

Private pension with Royal London

Access to Continuous Professional Development

Cash plan for health issues

Rewards gateway for discounts

Hybrid working options

Access to L&D platform for skill development

Qualifications

• Minimum of 1 year's experience in customer service.
• Competent in managing administrative tasks.
• Willing to travel to the Head office 3 days a week.

Responsibilities

• Answer client queries over the phone.
• Manage a portfolio of cases providing administrative support.
• Handle inbound and outbound calls to maintain client contact.

Skills

Customer Service

Administrative Skills

Communication

Tools

Microsoft Software Suite

Job description

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Do you have the confidence to support our clients when they call us, and be the voice of Onebright? Can you help make a positive impact on our client's mental health journey? Then consider joining our incredible Onebright Team as a Client Care Coordinator

About Our Opportunity

As a Client Care Co-ordinator, you will be working as part of a large team that is highly supportive and effective at helping our clients. You will be responsible for answering client queries over the phone, managing your own portfolio of cases where you will provide proactive administrative support, and handling inbound and outbound calls to maintain regular contact with our clients, customers, and therapists.

What We Are Looking For

• Minimum of 1 year's experience working in a customer service or customer-facing environment with the ability to support our clients on the phone.
• Competent in managing administrative tasks within the Microsoft software suite.
• Willing to travel to our Head office 3 days a week.

About Onebright

At Onebright, we help individuals and organizations with mental health and wellbeing solutions, providing every person with the best mental healthcare and offering hope for a better future. We work across the mental health continuum from performance optimization, early intervention, prevention, and treatment.

Onebright has been providing clinical excellence in mental health across the UK for 30 years. It is a pioneer in clinical assessments and treatment for children through adults, delivering services through more than 3,000 clinicians in 49 languages to over 55,000 people per year.

Our deep understanding of mental health and unrivaled clinical expertise enables us to support businesses from the first interaction through to recovery. We have extensive relationships with the UK’s leading service providers of EAP, PMI, and OH, which allows us to deliver consistent care to employees from any channel they reach us.

At Onebright, we lead with integrity and compassion, and are here to support our clients every step of the way.

How We Say Thank You

We believe that an exciting career involves more than just salary. We value diversity and inclusion, and our benefits include:

• 24 days holiday, with options to purchase more, plus bank holidays.
• Employee assistance program to support wellbeing.
• Private pension with Royal London.
• Access to Continuous Professional Development.
• A cash plan for health issues like dental, eyewear, or prescriptions.
• Rewards gateway for discounts and perks.
• Hybrid working options supported by a technology package.
• Access to our Onebright L&D platform for skill development.

Application Support

We are committed to safer recruitment practices. The successful candidate will undergo a credit check and a DBS check (Enhanced or Standard), funded by Onebright. We promote equality and provide adjustments for applicants with disabilities. All applicants must be legally entitled to work in the UK, and we will verify this through a Right To Work check.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Health Care Provider

Industries

• Mental Health Care