Client Care Coordinator

MSI Reproductive Choices; England; On-site; GBP 24,000 - 27,000; Full time

Job summary

An established industry player in sexual and reproductive healthcare is seeking a passionate Client Care Coordinator. This role is pivotal in empowering clients to make informed reproductive choices through personalized care. You will engage in administrative tasks, conduct consultations, and manage client interactions at the Leeds center. Enjoy a supportive work environment with a focus on work-life balance, where your contributions can truly make a difference. Join a team that values your input and offers bespoke training to enhance your skills in providing safe and effective care.

Benefits

Improved work/life balance

Birthday Bonus

Perks and discounts at retail outlets

Qualifications

• Experience in client care and administrative support is essential.
• Strong communication skills to liaise with clients effectively.

Responsibilities

• Conduct phone consultations and manage client records.
• Provide administrative support and liaise with clients during care.

Skills

Client-focused care

Administrative tasks

Data processing

Communication skills

Job description

At MSI UK, our success rests on our dedicated team and client-focused approach. As a leading provider of sexual and reproductive healthcare, we aim to empower clients' reproductive choices for a more equal world for everyone. Through personalised care, we prioritise our clients' needs and experiences every step of the way.

Hours: 37.5 hours
Contract type: Permanent
Salary: £24,523.79 - £26,044.40 (dependent on experience and skills)

What is a Client Care Coordinator?

Putting client-centred care into practice requires the support of the entire organisation. We are seeking a passionate and committed Client Care Coordinator to join our team at our Leeds centre. Here, you'll be part of a friendly team that empowers clients to make reproductive choices that are right for them.

Role Overview

As a Client Care Coordinator, your role will primarily involve administrative tasks such as conducting phone consultations, data processing, record archiving, managing the reception desk, and liaising with clients during their care with MSI UK. This list is not exhaustive, and progression opportunities are based on competencies. You will receive bespoke training tailored to equip you in providing safe and effective abortion care to our clients.

Benefits

• Improved work/life balance – no more working bank holidays, Sundays, or evenings!
• Birthday Bonus – an additional day of annual leave to celebrate your birthday
• Perks and discounts at over 4000 retail and hospitality outlets through the Blue Light card

In addition to these perks, there are many more benefits for you to enjoy. Find out more during your interview!

We’re proud to be a disability confident level two equal opportunities employer and give equal consideration to all qualified applicants without regard to race, ethnicity, religion, gender, gender identity / expression, sexual orientation, national origin, disability, or age.

MSI UK is committed to safeguarding: promoting the welfare and safety of everyone involved in the delivery or receipt of sexual and reproductive health services, especially children, young people and vulnerable adults.

We pride ourselves on having a Just and Learning Culture and recognise that successes or mistakes are the product of many factors and our learning focuses on changing systems and processes to make it easier for people to do their jobs safely.

Please note;

• If you do not upload a CV or Resume, your application will not be considered.
• This role is not eligible for sponsorship and successful applicants must have the right to work in the UK from day one of employment.
• We consider applications as we receive them and reserve the right to close adverts early where we have received a sufficient number of applications.