Client Care Associate

Linnaeus; Cambridgeshire and Peterborough; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

5 weeks holiday + bank holidays + BD

CPD program

Career progression opportunities

Staff discount schemes

Life Assurance

Pension scheme

Birthday leave

Wellness program

Cycle to work

Job summary

DWR Veterinary Specialists, part of Linnaeus, is seeking a Client Care Assistant to join our reception team in the UK. You will greet clients and their pets, manage appointments, and handle payments with professionalism and empathy.

This fast-paced role requires clear communication with vets and nurses, accurate account handling, and maintaining patient records using our practice management software. A supportive team and progression opportunities are offered.

Qualifications

• Experience in frontline customer service in a busy environment.
• Ability to communicate effectively with vets, nurses and clients.
• Attention to detail in billing, appointments and records.

Responsibilities

• Greeting clients and their pets upon arrival in a warm and friendly manner.
• Communicating directly with vets and nurses regarding appointments, clients and patients.
• Explanation to clients of account status, taking payments and issuing invoices.
• Checking accounts before discharge to ensure up-to-date and correct.
• Arrangement of routine and emergency appointments from referring vets.
• Fielding phone and electronic enquiries from clients and colleagues.
• Checking accounts daily for correct pricing and ward costs.
• Maintenance of patient clinical records using our practice management software.

Skills

Customer service

Appointment scheduling

Accounts handling

Vets and nurses liaison

Phone handling

Team communication

Tools

Practice management software

Job description

Job Title: Client Care Assistant

Location: DWR Veterinary Specialists, part of Linnaeus

Job Type: Permanent, Full-time

Hours: 40 hours per week. Monday to Friday, 8 hours shifts. Plus 1 in 4 weekends (Saturday and Sunday).

We are looking for a Client Care Assistant to join our friendly reception team. You will be responsible for ensuring both our clients and patients receive professional service throughout their time with us. This role is fast-paced, high pressured but fun, with no working day the same. We pride ourselves on providing the best standard of care to both our long-standing and new clients, always ensuring we are personal, professional, and empathetic.

Our front-of-house teams are the face and voice of our business therefore this role is extremely valued within the hospital team. The candidate needs to be confident, committed, and able to work well under pressure with exceptional organizational skills. This role is fast-paced, friendly, and fun with no working day the same.

Main Responsibilities

• Greeting clients and their pets upon arrival in a warm and friendly manner
• Communicating directly with our vets and nurses regarding their appointments, clients and patients
• Explanation to our clients of the status of their accounts, taking payments and issuing invoices
• Checking of accounts before discharge to ensure that they are up to date and correct
• Arrangement of routine and emergency appointments from our referring vets in primary care practice
• Fielding of phone and electronic enquiries from clients, referring vets and colleagues
• Checking accounts daily to ensure they have been correctly priced, are up to date and correct, checking ward costs have been added and are correct
• Maintenance of patient clinical records using our practice management software system.

Benefits

• 5 weeks holiday + bank holidays + Birthday Leave
• Extensive free online Linnaeus CPD program
• Career progression opportunities
• Staff discount schemes
• Life Assurance
• Enhanced sickness pay
• Employer contribution pension scheme
• Enhanced equal family leave
• Wellness program including:
  • Employee assistance program
  • Eyecare voucher scheme
  • Free annual Flu jab
  • Cycle to work scheme
• Recruitment referral reward scheme.

About us

DWR Veterinary Specialists is one of the largest specialist multi-disciplinary veterinary referral centres in Europe, offering outstanding levels of clinical care in state-of-the-art facilities.

Our dedicated vets, nurses and nursing assistants, supported by the client care teams, are committed to providing the highest quality surgical and medical care for pets. Many of our clinicians are nationally or internationally recognised specialists in their field and bring unique experiences to care for pets.

We accept referrals in Anaesthesia, Cardiology and Cardiac Surgery, Dermatology, Diagnostic Imaging, Emergency and Critical Care, Internal Medicine, Neurology and Neurosurgery, Oncology, Orthopaedic Surgery, Physiotherapy and Soft Tissue Surgery.

DWR is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.

At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.

We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.

Salary Value:£26,701 per annum;