Client Care Assistant (Part-Time)

British Veterinary Association; Carnforth; On-site; GBP 10,000 - 15,000; Part time

Job summary

Join the British Veterinary Association as a Client Care Assistant in Carnforth & Morecambe, providing exceptional client support in a caring veterinary environment. This part-time role focuses on ensuring a welcoming atmosphere for clients and their pets, where you can truly make a difference!

Benefits

6.6 Weeks annual leave (FTE)

Additional leave for your birthday

Enhanced family-friendly policies

Cycle to work scheme

Employee wellbeing initiatives

Learning and development opportunities

Discounts and cashback with retailers

Pension scheme

Discounted staff pet care

Qualifications

• Warm, approachable personality with great communication skills.
• Strong work ethic and positive attitude.
• Confidence working independently and as part of a team.
• Customer service experience is a bonus.

Responsibilities

• Acting as the first point of contact for clients, providing reassurance and answering queries.
• Helping ensure every visit runs smoothly in the veterinary practice.

Skills

Communication

Customer Service

Teamwork

Job description

Client Care Assistant - Join Our Friendly Veterinary Team!

Based across Carnforth & Morecambe

Are you a people-person with a passion for animals? We're looking for a lovely, outgoing Client Care Assistant to join our amazing, friendly team in our busy companion animal veterinary practice.

At our Carnforth and Morecambe surgeries, we pride ourselves on a proactive approach to patient care and creating a welcoming, supportive environment for both our clients and our team. You'll be the first point of contact for our clients - offering reassurance, answering queries, and helping to ensure every visit runs smoothly.

This is a part-time permanent role working 20 hours per week across two and a half days on a Wednesday, Thursday & Friday.

What You'll Bring:

A warm, approachable personality with great communication skills

A strong work ethic and positive attitude

Confidence working both independently and as part of a team

Customer service experience (veterinary or medical reception experience is a bonus, but not essential)

What We Offer:

A supportive, established Client Care team to help you settle in

A varied, fulfilling role split between our two well-equipped sites

A friendly, team-focused working environment where your contribution is truly valued

In addition to a competitive salary, you will benefit from:

6.6Weeks annual leaveFTE

Additional annual leave for your birthday which will be added to your holiday allowance

Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay

Cycle to work scheme

Initiatives focused on employee wellbeing

Non-accidental injury support

Learning and development opportunities via the IVC Evidensia Academy

Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers

Pension scheme

Discounted staff pet care

If you're looking for a rewarding role where you can make a real difference to pets and their people - we'd love to hear from you!