Client Care Assistant (Part-Time)

VC Evidensia UK; Carnforth; On-site; GBP 14,000 - 18,000; Part time

Job summary

Burch Tree Vets in Carnforth is seeking a passionate Client Care Assistant to join their friendly veterinary team. In this part-time role, you'll be the first point of contact for clients, assisting them while ensuring a smooth visit to the practice. Enjoy a supportive work environment along with competitive benefits, including enhanced family policies and opportunities for professional development.

Benefits

6.6 Weeks annual leave FTE

Birthday leave

Enhanced family-friendly policies

Cycle to work scheme

Employee wellbeing initiatives

Learning and development opportunities

Discounted staff pet care

Qualifications

• Warm, approachable personality with great communication skills.
• Strong work ethic and positive attitude.
• Confidence working independently and as part of a team.
• Experience in customer service preferred.

Responsibilities

• First point of contact for clients, ensuring visits run smoothly.
• Answer client queries and offer reassurance.
• Support the veterinary team by managing client care.

Skills

Communication

Customer Service

Teamwork

Independence

Job description

Burch Tree Vets, Carnforth, Carnforth, North West

Client Care Assistant – Join Our Friendly Veterinary Team!

Based across Carnforth & Morecambe

Are you a people-person with a passion for animals? We’re looking for a lovely, outgoing Client Care Assistant to join our amazing, friendly team in our busy companion animal veterinary practice.

At our Carnforth and Morecambe surgeries, we pride ourselves on a proactive approach to patient care and creating a welcoming, supportive environment for both our clients and our team. You’ll be the first point of contact for our clients – offering reassurance, answering queries, and helping to ensure every visit runs smoothly.

This is a part-time permanent role working 20 hours per week across two and a half days on a Wednesday, Thursday & Friday.

What You’ll Bring:

• A warm, approachable personality with great communication skills
• A strong work ethic and positive attitude
• Confidence working both independently and as part of a team
• Customer service experience (veterinary or medical reception experience is a bonus, but not essential)

What We Offer:

• A supportive, established Client Care team to help you settle in
• A varied, fulfilling role split between our two well-equipped sites
• A friendly, team-focused working environment where your contribution is truly valued

In addition to a competitive salary, you will benefit from:

• 6.6Weeks annual leaveFTE
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
• Discounted staff pet care

If you’re looking for a rewarding role where you can make a real difference to pets and their people – we’d love to hear from you!

Burch Tree Vets, Carnforth

39 Lancaster Road, Carnforth, LA5 9LD, United Kingdom