Client Care Advisor - Lancashire

Pets at Home Limited; Broadfield; On-site; GBP 14,000 - 21,000; Part time

Benefits offered by this job

20% discount at Vet Group

Access to discounts and cashbacks

In-house career development

Pension

Holiday allowance

Job summary

Pets at Home Limited is seeking a part-time Receptionist for Bolton Horwich Vets for Pets. You will greet clients and their pets, offer guidance on services, and handle payments and future bookings with confidence.

Hours are 14 per week (Thu-Fri, 12pm–7pm) with holiday cover as needed. Previous receptionist and customer service experience is essential, and computer literacy is a must for using the online booking system.

Qualifications

• Previous receptionist and customer service experience is essential.
• Good computer literacy and ability to use an online booking system.

Responsibilities

• Greet clients and their pets as they arrive at the practice.
• Provide guidance and information about practice services.
• Manage payments, bookings, and schedule using the online system.
• Contribute to a calm, welcoming atmosphere and great client care.

Skills

Receptionist experience

Customer service

Computer literacy

Team player

Tools

Online booking system

POS system

Job description

Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success. Your great client service during a client's visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit. You will greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must. This is a Part Time role working 14 hours per week, from 12pm to 7pm on Thursday and Friday each week. Additional hours to support with holiday cover will be required. Please note bank holidays are included on a rota basis. Previous receptionist and customer service experience is essential for this role.

The attributes required

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive, and always focus on the clients' needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about Their pet or sharing in the joy of a new puppy's first visit to the vet.
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

If you love delivering excellent service and thrive in a team environment, we have an exciting opportunity for you at our Bolton Horwich Vets for Pets practice as a Receptionist.

• 20% discount at the Vet Group, Pets at Home and the Groom Room
• access to discounts and cashbacks
• in-house career development opportunities
• pension
• holiday allowance

The salary for this role is 12.71 per hour.

We want our colleagues to be as diverse as our clients. Our teams are inclusive and celebrate difference so if you meet our role requirements, we'd love to hear from you.