Veterinary Receptionist

IVC Evidensia; Thornhill; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

6.6 weeks annual leave

Pension scheme

Discounted veterinary care

Job summary

inspiring vet care is seeking a friendly Receptionist for Nithsdale Vets in Thornhill, a two-site small animal practice in Scotland. You’ll manage appointments, client enquiries and payments, while supporting a positive client and patient journey across a high-standard facility in Dumfries and Thornhill.

You’ll be the first point of contact, delivering a welcoming, professional experience, coordinating with clinical and non-clinical colleagues and pursuing ongoing development and personal growth

Qualifications

• Experience in a customer-facing role with a focus on service and attention to detail.
• Excellent communication skills and a professional, welcoming manner.
• Ability to manage multiple tasks effectively in a busy environment.

Responsibilities

• Check/update client and patient information in the Practice system.
• Process bookings, enquiries and payments reliably.
• Support day-to-day running of the reception and front-of-house.
• Book, cancel and adjust appointments; process invoices and statements.

Skills

Customer service

Multitasking

Communication

Teamwork

Job description

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are seeking an organised, personable Receptionist to join our team at Nithsdale Vets on a full-time permanent basis.

We are a two-site small animal practice based in Thornhill and Dumfries, both equipped to a high standard to support excellent clinical care. With a wide and varied caseload, you’ll have the opportunity to develop your skills across a broad spectrum of medical and surgical cases.

How You’ll Make a Difference

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

Working Pattern

• Monday to Friday 0830-1800 with a share of Saturday working 0900-1400

Key Responsibilities

• Check/update vaccine/contact details upon each visit or during each phone call.
• Where appropriate record any other information on the Practice system to support the Vets during consultation process.
• Ensure invoices are correct and any adjustments have been added.
• Secure follow up appointments to close a treatment plan fully wherever possible.
• Actively promote any promotional schemes.
• Keep the reception area clean and tidy at all times, especially ready for the next working day.
• Adhere to all practice/reception policies/procedures to ensure an excellent level of customer service to our clients at all times.
• Be responsible for own Personal Development by attending internal/external courses and personal study to develop skills.
• Under the Health & Safety at Work Act 1974, it is the duty of every employee to take reasonable care of themselves and others at work. This also includes taking care of equipment and reporting immediately any items not working.
• Carry out stock orders when required and assist with the biannual stock take.
• Booking, cancelling and changing appointments.
• Receiving cash/card payments.
• Handle insurance claims and instalment queries.
• Deal with cash exchanges and end of day banking procedures.
• Attend team meetings as and when requested.
• Dispense medications/prescriptions.
• Keep client/patient records up to date.
• Check clinic emails and process appropriately.
• Liaise with charities regarding collection boxes.
• Ensure all daily paperwork completed (lab reports, consent forms, vaccination paperwork etc.).
• Client information and all counter sale products are well stocked and clean.
• Maintain stock levels on a daily basis (food or special orders for the surgery or clients).
• Keep puppy/new client packs made up and in stock
• Ensure change available in till for next working day.
• Assist with client invoices and statements
• Deal with and organise incoming and outgoing post.
• Ensure all messages are recorded legibly and in full, including pet and client's name, address, contact number and problem, and passed on to the relevant person
• Fill out consent forms ready for next day surgeries.
• Send out correct booster/wormer and flea reminders.
• Fill out paperwork for Pet Healthcare Plan/4-week free insurance
• Any other duties requested by the Practice Manager, Associate Vets and Support Staff.

You Might Be a Great Fit If...

You are a friendly, organized and customer-focused individual who enjoys working as part of a team. You’ll bring:

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer-facing role, with a strong focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning

How We’ll Support You

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community and continuous improvement

What We Offer Our Team

• 6.6 weeks' annual leave plus your birthday off
• Increasing holiday allowance based on length of service
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work salary sacrifice schemes, subject to eligibility criteria
• Learning and development opportunities via the inspiring vet care Academy
• Pension scheme
• Discounted veterinary care
• Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

£0 - £0 a year

Up to £28,089.1 per annum

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.