Client Broker

Thomas Carroll Group plc; Swansea; On-site; GBP 26,000 - 38,000; Full time

Job summary

Thomas Carroll Group plc in Swansea or Haverfordwest is seeking a Client Broker to join our growing team. You will work closely with clients, insurers and colleagues to provide tailored insurance solutions and ongoing support.

This role focuses on managing a portfolio, building relationships, negotiating with insurers, and delivering a first-class customer experience in every interaction. We value independence, client-first service, and employee ownership ethos.

Qualifications

• Insurance or account management experience preferred.
• Strong communication and relationship-building skills.
• Organised, proactive and detail-oriented.

Responsibilities

• Managing and developing a portfolio of client accounts
• Building strong and lasting client relationships
• Providing professional advice and support
• Negotiating with insurers to secure the best outcomes
• Delivering a first-class customer experience at every interaction
• Working collaboratively with colleagues to achieve outstanding results

Skills

Communication & relationship-building

Organised & proactive

Job description

What You’ll Get

35-hour working week

Do you want to be part of a business that is fiercely independent, genuinely people-focused, and committed to delivering the very best advice and service to its clients? We’re looking for an ambitious, customer-focused Client Broker to join our growing team in Swansea or Haverfordwest. This is an exciting opportunity to build a rewarding career with a professional organisation where relationships matter, clients come first, and every colleague plays a vital role in our success.

Why Join Us?

As an Employee Ownership Trust (EOT) business, we’re different. Our people are at the heart of everything we do. We believe that when colleagues are engaged, valued and empowered, our clients receive an outstanding experience. Our commitment to employee ownership reflects our long‑term vision, independence and investment in our people and communities.

The Role

As a Client Broker, you’ll work closely with clients, insurers and colleagues to provide tailored insurance solutions and exceptional ongoing support.

You’ll be responsible for:

• Managing and developing a portfolio of client accounts
• Building strong and lasting client relationships
• Providing professional advice and support
• Negotiating with insurers to secure the best outcomes
• Delivering a first‑class customer experience at every interaction
• Working collaboratively with colleagues to achieve outstanding results

We’re Looking For Someone Who:

• Is passionate about delivering excellent customer service
• Has strong communication and relationship‑building skills
• Is organised, proactive and detail‑oriented
• Enjoys working as part of a supportive team
• Has insurance or account management experience (preferred)
• Shares our values of professionalism, integrity and putting clients first

What You’ll Get

• 35-hour working week
• Competitive salary and benefits package
• Career development opportunities
• Supportive and collaborative culture
• Employee-Owned business with a long‑term vision
• Opportunity to make a real impact for clients and colleagues
• Be part of a growing, successful and independent organisation

Be Part of Something Different

If you’re looking for a role where your contribution is valued, your development is supported, and your work genuinely makes a difference to clients, we’d love to hear from you.