Client Associate - Derby

Health Partners Group; Stoke-on-Trent; Hybrid; GBP 24,000 - 26,000; Full time

Benefits offered by this job

Contributory pension up to 6%

Life assurance

25 days plus bank holidays

Birthday day off

Discounted gym membership

Health cashback plan

Job summary

Health Partners is seeking a proactive Client Associate to join the Derby-based onsite team on a permanent, full-time basis. You will manage cases from start to finish, coordinate appointments, and liaise with clients, employees, clinicians and suppliers to ensure recommendations are implemented efficiently.

The role requires excellent communication, organisation and IT skills, with 37.5 hours per week (Mon-Fri, 8am-4pm). Hybrid working: one day per week from home.

Qualifications

• Experience in administrative roles with strong communication and IT skills.
• Ability to manage multiple tasks with attention to detail.
• Willingness to drive to client site and work across locations.

Responsibilities

• Coordinate and maintain diaries/appointments for clinical staff.
• Handle general admin including uploading notes and documents.
• Answer calls and emails; meet and greet on site.
• Provide extra admin support for clinical staff as needed.
• Use databases and online systems to record statistics; ensure GDPR-compliant release of medical reports.

Skills

Diary management

Communication

Organisation

Customer service

Tools

Microsoft Office

Databases

Job description

At Health Partners, we pride ourselves on being one of the UK's leading providers of occupational health and wellbeing solutions. We partner with organisations across diverse industries, helping them to support the physical and mental health of their employees.

REF: JOB7245

Role Outline

We are seeking a proactive and highly organised Client Associate to join our onsite team in Derby on a permanent, full-time basis. This administrative role involves managing a wide range of cases from start to finish, ensuring the smooth delivery of occupational health services.

Your role will involve liaising with clients, employees, clinicians, and suppliers, as well as managing appointments, coordinating adjustments, and ensuring all recommendations are implemented effectively and efficiently.

This is a rewarding and varied role that requires excellent communication, attention to detail, and the ability to work well under pressure.

Because of the location of the site, you will need to be able to drive.

What You Will Be Doing

• Co-ordination and maintenance of diaries/appointments for all clinical staff.
• General admin including the uploading of clinical notes and other documentation as required.
• Taking telephone calls and answering emails.
• Meet and greet on site duties.
• Additional administrative duties for clinical staff as and when required.
• Use of multiple databases and internet systems for recording of stats.
• Releasing of medical reports to patients and clients following GDPR guidelines.
• Communicating with GP/Specialists.
• Liaising with various parties to progress cases efficiently and flagging any issues to team leaders.
• Referring patients to third parties for treatment / assessments
• Working with the Health Surveillance team when required.

What We Are Looking For

We are looking for a self-motivated and detail-oriented individual with excellent communication and interpersonal skills, strong IT proficiency (including Word, Excel, PowerPoint, and Outlook), and the ability to manage tasks with a high level of professionalism.

You should have strong organisational abilities, excellent time management, and the capacity to prioritise a varied workload effectively. Good customer service skills and the ability to work both independently and as part of a team are essential.

If you are proactive, adaptable, and committed to maintaining high standards, we will love to hear from you.

Hours

37.5 hours per week, Monday to Friday (8am-4pm)

Location

Hybrid to our client site in Derby with one day per week working from home.

Salary

£24,784.50 per annum.

Company Benefits

We value the people who work with us and our rewards package is reviewed regularly to reflect this.

• Competitive annual salary dependent on qualifications and experience
• Contributory pension scheme up to 6%
• Life assurance
• Starting on 25 days annual leave plus bank holidays, increasing with length of service
• Have a day off for your birthday
• Discounted gym membership
• Health cashback plan

About Health Partners

Health Partners are committed to transforming the way health and wellbeing services are delivered in the UK. As one of the UK's leading providers of occupational health and wellbeing solutions, we work with organisations across a wide range of industries to support the physical and mental health of their employees. Our mission is simple: to empower people to lead healthier, happier, and more productive lives.

With a strong focus on innovation and excellence, Health Partners combines clinical expertise with a personal, compassionate approach. Our multidisciplinary team of healthcare professionals, including occupational health advisors, physicians, physiotherapists, and counsellors, delivers tailored, evidence-based solutions designed to meet the unique needs of our clients and their workforce.

We pride ourselves on fostering long-term partnerships built on trust, professionalism, and results. Whether it's through workplace health assessments, proactive wellbeing initiatives, or mental health support, Health Partners is dedicated to making a real difference.

At the heart of Health Partners is a culture of collaboration and continuous improvement. We believe in investing in our people and providing opportunities for growth, ensuring that our employees feel valued and inspired to deliver their best. By joining Health Partners, you will become part of a dynamic team that is passionate about driving positive change in the workplace and beyond.

If you're ready to make a meaningful impact in the field of health and wellbeing, we will love to hear from you. Together, we can build healthier futures.

Diversity & Inclusion Statement

Health Partners are a proud member of the Disability Confident employer scheme

Health Partners are extremely proud to support the needs of our employees and as such understands everyone has individual work and home life responsibilities. We're happy to discuss flexible working arrangements for this role, should this be a requirement for you.

We aim to become one of the most inspiring companies to work for and to achieve this ambition, we need the best talent to come and work for us. We look for candidates with the right skills and values to join us and selection is based on a fair and equal process. We're proud to be committed to equal opportunities and welcome applications from all backgrounds.

Diversity and Inclusion forms an integral part of everything that we do, bringing together the best talent, helping people to realise their full potential by being yourself at work and delivering an outstanding service to everyone - regardless of difference.