Client Advisor - Full time

Cullen Jewellery; Royal Borough of Greenwich; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Employee Assistance Program

Staff discounts

Volunteer leave

Wellbeing program

Career growth

Job summary

Cullen Jewellery in London is seeking a Client Advisor to provide bespoke consultations both in-store and online, helping clients select or design dream pieces. The role is full-time and rostered Tue-Sat, with showroom duties and excellent customer service focus.

You'll guide clients through jewellery education, coordinate aftercare, and uphold Cullen Jewellery's commitment to ethical sourcing and sustainability. Previous premium retail experience preferred.

Qualifications

• Experience in sales or professional customer service within premium retail.
• High attention to detail and commitment to providing exceptional client experiences.
• Ability to work a Tuesday to Saturday roster and show flexibility in a showroom setting.

Responsibilities

• Assist clients in selecting jewellery and provide personalised advice, educating them and preparing independent quotes.
• Coordinate aftercare services including resizing, repairs, and lifetime warranty claims with fast turnaround.
• Promote Cullen Jewellery’s commitment to ethical practices and community initiatives.
• Participate in daily showroom setup and maintain cleanliness of consultation desks and showroom areas.
• Handle ad-hoc tasks such as stock takes, changing product displays, and postage tasks as required.

Skills

Sales experience

Customer service

Jewellery knowledge

Tools

CRM software

Job description

Founded by Jordan Cullen in 2018, Cullen Jewellery is an ethical fine jewellery brand focused on exceptional human experiences. As a digital-first business, we blend traditional craftsmanship with modern technology, using the best materials to create timeless pieces.

We’re committed to the environment, crafting every piece with sustainability in mind. Our lab grown diamonds are 100% carbon neutral, and we invest in replanting landscapes and supporting communities globally.

About the position:

As a Client Advisor, you will provide bespoke and informative consultations to clients, helping them discover or design their dream pieces, whether in person or through online consultations. This is a full-time, permanent position at our beautiful showroom in London working on Tuesday, Wednesday, Thursday, and Friday 9am-5pm and Saturdays 8am-4pm.

If you already have a passion for jewellery, or simply love working with people and are keen to learn all about jewellery and diamonds, we’d love to hear from you!

Key responsibilities include:

• Through in-person and online consultations, you’ll be assisting clients in selecting jewellery, offering personalised advice and education, guiding them through the customisation process, and preparing independent custom quotes; and
• Coordinate aftercare services consultations including resizing, repairs, and lifetime warranty claims, with a fast turnaround and high client satisfaction
• Promoting Cullen Jewellery’s commitment to ethical practices and community initiatives
• Participating in the daily setup and opening of the showroom, and ensuring the cleanliness of consultation desks and other showroom areas.
• Completing ad-hoc tasks such as stock takes, changing product displays, and managing postage tasks as required

What are we seeking?

• Proven experience in a sales or customer service role, ideally within the premium jewellery or retail industry;
• High attention to detail and commitment to providing exceptional client experiences
• Strong organisational and time management abilities, with the ability to work flexibly and adapt to changing priorities and processes;
• Ability to work effectively as part of a team to achieve common goals;
• The right to work in the UK; and
• Capacity to work a Tuesday to Saturday roster consistently.

What we offer:

• A supportive and collaborative work environment;
• An Employee Assistance Program for you and a family member to utilise;
• Generous staff and family / friend discounts;
• Team events and initiatives included as part of our wellbeing program;
• Paid volunteer leave, and sponsorship of a child in South East Asia/Africa under your name;
• The opportunity to join a growing company with a global presence - you really can take your career anywhere!