Client Advisor

LSL Group; Nottingham; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

An established industry player is seeking a motivated Client Advisor to join their dynamic On Market team. This role involves managing property portfolios, ensuring efficient marketing, and delivering exceptional service to clients. With a focus on teamwork and communication, you will work closely with local estate agents while maintaining high standards and achieving sales targets. The position offers a flexible working arrangement after probation, allowing for a balance between office and home work. If you have a passion for the property industry and thrive in a fast-paced environment, this opportunity is perfect for you.

Benefits

25 days holiday plus bank holidays

Gym membership and health assessments

Retail cards for shopping savings

Healthcare Cash Plan

Dental Insurance

Holiday Trading

Travel Insurance

Cycle to work scheme

Qualifications

• Experience in the property/new build industry is essential.
• Excellent customer service and communication skills are required.

Responsibilities

• Manage a portfolio of properties to the point of an agreed sale.
• Monitor performance of local marketing agents to achieve quick sales.

Skills

Customer Service Skills

Communication Skills

Attention to Detail

Multi-tasking

Work Planning and Organization

Teamwork

Ability to Work Under Pressure

Job description

Job Locations

UK-Bulwell

Job Profile

The PX Hub is a fast-growing division of LSL Property Services, providing asset management services across the UK property industry for a variety of clients, including house builders and property disposal companies.

Located at our office in NG6, which offers great access to J26 of the M1 and the tram network, we are now looking to recruit a Client Advisor to our On Market team.

Our role is to sell properties utilizing either Assisted Move or PX schemes, as well as those bought in by our disposal clients as investments. We utilize high street agents on the ground to help us achieve an efficient service from start to finish.

Working as a Client Advisor, you will receive:

• Basic Salary: £23,400
• £27,900 OTE
• 25 days holiday plus bank holidays
• The option to buy into our many flexible benefits such as:
• Gym membership and health assessments
• Retail cards to save on your high street shopping
• Healthcare Cash Plan and Dental Insurance
• Holiday Trading and Travel Insurance
• Cycle to work scheme

The key responsibilities of a Client Advisor are:

• To manage a portfolio of properties instructed to the market to the point of an agreed sale before handing over to the sales progression team.
• To monitor and manage the performance of the local marketing estate agents and suppliers to ensure the efficient marketing of properties to achieve a sale agreed within a quick timescale.
• To deliver targets and excellent service to both clients and colleagues to ensure the reputation of The PX Hub grows and develops.
• To ensure the timely marketing of all property instructions.
• To carry out AML checks on all beneficial owners of the property before commencing marketing and on all buyers before sale agreeing.
• To ensure the property has an up-to-date EPC certificate to enable the marketing agents to comply with current legislation.
• To deal with additional service requests for clients, including ordering Home Buyer/RICS Reports/Scottish Home Reports/EPCs according to client requirements.
• Liaise with the local estate agents to ensure empty properties are inspected on a weekly basis and chase any necessary reports, including vacation reports.
• To consistently complete work to agreed standards and undertake other tasks within the unit if required.
• To work towards individual and team targets.

What we are looking for in a Client Advisor:

• Experience within the property/new build industry.
• Excellent customer service skills.
• Good communication skills both verbally and in writing.
• Attention to detail and the ability to multi-task.
• Ability to work under pressure and prioritize workload.
• Work planning and organization skills.
• Ability to work as part of a team.
• Ability to work to defined policies and procedures.

Additional Information

• Full-time hours are preferred, but we welcome applications from candidates looking for part-time hours. This is a permanent contract and you should be flexible to work within the department's operational hours, which are Monday – Friday 8.30 am - 5.30 pm.
• 1 in 3 Saturdays & Sundays to be worked, with it being taken as Time off in lieu or overtime payment. Bank holiday working is also required as per a rota.
• Location – Whilst in probation, you will be working full-time from our office in Bulwell, and then after sign-off, you will have the option to work on a hybrid basis of 4 days in the office and 1 day at home.

Due to the anticipated high volume of applications for this post, we cannot, unfortunately, respond to them all. If you do not hear from us, please assume that your application has been unsuccessful on this occasion, but be assured that we will keep your application on file should any similar roles be available in the future.

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We are an equal opportunity employer and value diversity at our company. We do not discriminate on your background or needs; if you require any adjustments to make the recruitment process easier, please let us know.