Client Admin Support

AXA UK; Sheffield; Hybrid; GBP 25,000 - 29,000; Full time

Job summary

AXA UK is kickstarting your customer service career with an opportunity for a Customer Service Expert in Sheffield. This role offers a competitive starting salary, flexible work arrangements, and various benefits, including bonuses, generous holidays, and a pension scheme. The ideal candidate will have strong communication skills and prior experience in customer service or administration, ensuring high-quality support for clients.

Benefits

Starting salary between £25,100 - £28,500

Bonus opportunity - 6% of annual salary

Generous pension scheme - Aviva will contribute up to 14%

25 days holiday plus bank holidays

Up to £1,200 of free Aviva shares per year

Flexible benefits for employee choices

Paid volunteering days

Access to wellbeing support and tools

Qualifications

• Previous experience in administration or customer service roles.
• Ability to organise and prioritise workload.
• Excellent communication and numerical skills.

Responsibilities

• Provide excellent customer service to all customers.
• Resolve enquiries from customers and Financial Advisers.
• Help review and develop working practices for customer experience.

Skills

Customer Service

Administration

Communication

Numerical Skills

IT Literacy

Job description

Kick Start Your Customer Service Career with Aviva

Customer Service Expert- Starting salary between £25,100 - £28,500 (depending on hours, location, skills and experience)

Our standard full-time contracts are for 35 hours per week (with options for part time working). However we want you to have the flexibility to increase your working hours if it suits you, so we also offer the option for an enhanced 40 hour contract which has an enhanced salary of up to £32,500.

Allocated shift pattern between 08:00 – 18:00 Monday – Friday

We are looking for customer service and/or administration candidates, to support with client and customer requests within our Wealth Teams.

In this role, you will ensure a high-quality service is always given to our customers, providing an excellent standard of general admin and service support. As Client Administration Support, you must be flexible in your approach and able to prioritise tasks with ease. This is a fast-paced role with fantastic opportunities for growth and development.

A bit about the job:

• Provide an excellent standard of customer service to all external and internal customers
• Take personal ownership and responsibility for resolving enquiries from customers and Financial Advisers - this may involve handling complaints
• Effectively communicate with internal and external customers by telephone, e-mail or in writing
• Help review, develop, and change to work practices to give a great customer experience
• Aviva works flexibly; you can be based at our Sheffield office and will spend time working at home.

Skills and experience we’re looking for:

• Previous experience in an administrative and/or customer service/financial services role.
• Ability to organise and prioritise workload whilst remaining flexible.
• Excellent communication and numerical skills.
• IT literate.

Please note this job role is not sponsorable under the Home Office points based system.

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Starting salary between £25,100 - £28,500 (depending on location, skills, experience, and qualifications) Our standard full-time contracts are for 35 hours per week (with options for part time working); we also offer a 40-hour contract which has an enhanced salary of up to £32,500.
• Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please contact [e-mail]