Facilities Support

JLL; Nottingham; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join JLL as a Facilities Helpdesk Administrator, where you will play a vital role in managing the facilities helpdesk across EMEA sites. You'll deliver top-notch customer service while providing administrative support to your management team and ensuring all client requests are managed effectively. Ideal candidates will have prior facilities administration experience and be adept at multitasking in a corporate environment.

Qualifications

• 2-4 years of previous facilities administration or helpdesk experience.
• Experience in a corporate multi-national environment is preferred.
• Experience in administrative roles in facilities or hospitality.

Responsibilities

• Manage and administer the helpdesk ticketing system across multiple sites.
• Provide administrative support to the Facilities Manager and ensure service requests are met.
• Maintain quality service and be the ambassador of the management office.

Skills

Outstanding customer service skills

Ability to multitask

Excellent written and verbal communication skills

Proficient in MS Office

Job description

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JLL empowers you to shape a brighter way .

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Facilities Helpdesk Administrator

About The Role

The Facilities Helpdesk Administrator report to the EMEA Shared Services Manager. Their role is to manage, administer and keep the ticket systems up to date on an ongoing basis across multiple EMEA sites.

Key Responsibilities

To provide dedicated facilities helpdesk function, primarily focusing on providing the highest standard of FM and customer service to the client.

Provide admin support for the FM management team.

Provide cover for the goods in/ mailroom in times of holiday or sickness.

Essential Duties and Responsibilities

The Helpdesk is directly accountable for the following typical activities:

Provide the highest standard of client and customer focus through the facilities helpdesk.

Provides administrative support to the Facilities Manager/Senior Facilities Manager and client, as well as supporting other managers as required.

Ensure all customer requests are delivered within agreed service levels including meeting room, catering, cleaning, courier mail and printing requests.

Assist in compiling data/ statistics for the monthly client governance report.

Assisting in preparation of monthly reporting & performance measurement of operational services.

Acknowledges role as management office "ambassador". Ensures that the Companies’ image is reflected through proper telephone and email procedures, and quality service. Greets guests and visitors to the management office and effectively deals with their concerns by exhibiting a professional, mature, courteous, gracious, and efficient manner.

Mail services including business mail, personal mail, and couriers.

Be the subject matter expert for all first line facilities questions or queries, be knowledgeable of all our services, the processes around them and the agreed completion times.

To support a team spirit within the guest services team. To recognise the importance of teamwork in achieving the departmental objectives and to contribute effectively.

Be able to carry out mailroom/ goods in duties as required.

Maintain a documented lost property process control.

Additional Duties and Responsibilities

Responsible for initiating and closing purchase orders. Maintains purchase order file for invoice back-up in anticipation of receipt of invoices for accounts payable processing.

Assists Facilities Manager and other team members in preparing Standard Operating Procedures manuals.

Coordinates response to more complicated user service requests and assures follow-up.

Assures compliance with Jones Lang LaSalle policies, procedures, and standard practices.

Take responsibility for booking Training Courses for all staff.

Willingly contribute to the overall contract objectives, responding effectively to new directives

Key Skills

Outstanding customer service skills and orientation

Experience in a hands-on role working within an facilities environment

Ability to multi task and maintain professionalism at all times under stressful situations without supervision

Proficient in MS Office, in particular Excel, and Outlook, and possess excellent written and verbal communication and people skills

Previous experience of working in a fast-paced, corporate multi-national environment

Must be able to demonstrate flexibility in relation to type of works carried out and availability

Experience

2-4 years previous facilities administration or helpdesk experience

Experience in administrative role working within a facilities, events, hospitality, social media environment and environment

#LI-JA1

Location:

On-site –Nottinghamshire, GBR

JLL empowers you to shape a brighter way .

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Facilities Helpdesk Administrator

About The Role

The Facilities Helpdesk Administrator report to the EMEA Shared Services Manager. Their role is to manage, administer and keep the ticket systems up to date on an ongoing basis across multiple EMEA sites.

Key Responsibilities

To provide dedicated facilities helpdesk function, primarily focusing on providing the highest standard of FM and customer service to the client.

Provide admin support for the FM management team.

Provide cover for the goods in/ mailroom in times of holiday or sickness.

Essential Duties and Responsibilities

The Helpdesk is directly accountable for the following typical activities:

Provide the highest standard of client and customer focus through the facilities helpdesk.

Provides administrative support to the Facilities Manager/Senior Facilities Manager and client, as well as supporting other managers as required.

Ensure all customer requests are delivered within agreed service levels including meeting room, catering, cleaning, courier mail and printing requests.

Assist in compiling data/ statistics for the monthly client governance report.

Assisting in preparation of monthly reporting & performance measurement of operational services.

Acknowledges role as management office "ambassador". Ensures that the Companies’ image is reflected through proper telephone and email procedures, and quality service. Greets guests and visitors to the management office and effectively deals with their concerns by exhibiting a professional, mature, courteous, gracious, and efficient manner.

Mail services including business mail, personal mail, and couriers.

Be the subject matter expert for all first line facilities questions or queries, be knowledgeable of all our services, the processes around them and the agreed completion times.

To support a team spirit within the guest services team. To recognise the importance of teamwork in achieving the departmental objectives and to contribute effectively.

Be able to carry out mailroom/ goods in duties as required.

Maintain a documented lost property process control.

Additional Duties and Responsibilities

Responsible for initiating and closing purchase orders. Maintains purchase order file for invoice back-up in anticipation of receipt of invoices for accounts payable processing.

Assists Facilities Manager and other team members in preparing Standard Operating Procedures manuals.

Coordinates response to more complicated user service requests and assures follow-up.

Assures compliance with Jones Lang LaSalle policies, procedures, and standard practices.

Take responsibility for booking Training Courses for all staff.

Willingly contribute to the overall contract objectives, responding effectively to new directives

Key Skills

Outstanding customer service skills and orientation

Experience in a hands-on role working within an facilities environment

Ability to multi task and maintain professionalism at all times under stressful situations without supervision

Proficient in MS Office, in particular Excel, and Outlook, and possess excellent written and verbal communication and people skills

Previous experience of working in a fast-paced, corporate multi-national environment

Must be able to demonstrate flexibility in relation to type of works carried out and availability

Experience

2-4 years previous facilities administration or helpdesk experience

Experience in administrative role working within a facilities, events, hospitality, social media environment and environment

#LI-JA1

Location:

On-site –Nottinghamshire, GBR

Job Tags:

Hiring

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call + 44 ( 0 ) 20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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