Client Accounts & Operations Coordinator

Gateley; Chester; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Annual bonus

Learn platform access

My Flex rewards package

Job summary

Gateley is seeking a Client Account Assistant in Chester to provide essential administrative and coordination support. You will work with the Client Account Manager and technical teams to keep workflows moving, produce reports, coordinate inspections and manage appointments, supporting the team during peak periods.

The role emphasizes organisation, clear communication and a proactive approach to problem-solving, with responsibilities ranging from report preparation to liaising with suppliers and

Qualifications

• Detail-focused with an eye for accuracy and meticulous records.
• Excellent written and verbal communication with internal and external stakeholders.
• Proactive, solution-driven mindset and ability to adapt to changing demands.
• Able to juggle multiple tasks and prioritise effectively in a fast-paced environment.
• Collaborative team member who supports others when needed.

Responsibilities

• Prepare and type technical reports, ensuring accuracy and timely completion.
• Allocate the primary resource for each job where required.
• Book one-off technical inspections and coordinate logistics.
• Manage homeowner appointments via phone and email, ensuring clear communication and accurate records.
• Support the programming and coordination of work during periods of high demand.
• Issue scheme reports to client and homeowners, ensuring correct distribution to all stakeholders.
• Liaise with external suppliers, ensuring smooth communication and coordination.
• Request purchase orders (POs) as part of aged-debt management.
• Prepare outbound mail including letters and flyers for franking and postal dispatch.
• Assist with online booking forms and digital submissions as required.

Skills

Detail-focused

Clear communication

Proactive problem-solving

Multitasking

Team player

Job description

Gateley is seeking a Client Account Assistant in Chester to provide essential administrative and coordination support. You will work with the Client Account Manager and technical teams to keep workflows moving, produce reports, coordinate inspections and manage appointments, supporting the team during peak periods.

The role emphasizes organisation, clear communication and a proactive approach to problem-solving, with responsibilities ranging from report preparation to liaising with suppliers and