Client Services & Operations Admin

The Graduate Project; Greater London; On-site; GBP 22,000 - 30,000; Full time

Job summary

The Graduate Project in London is seeking an Administrative Assistant to support operations and the client services team. This varied role offers exposure across administration, client liaison and operational support in a professional, fast-paced environment.

You will be the first point of contact for client enquiries, manage records, produce reports, and assist with onboarding and campaigns. A proactive, detail-oriented approach and ability to prioritise are essential.

Qualifications

• Previous administrative experience in a busy office environment.
• High attention to detail and accuracy.
• Ability to prioritise workload and meet deadlines.
• A proactive, positive and professional approach.

Responsibilities

• Act as a first point of contact for client enquiries via phone and email
• Resolve queries efficiently and Escalate complex matters where required
• Produce accurate reports and spreadsheets for management
• Maintain and update internal systems and databases
• Set up and manage new cases on the case management system
• Support payment queries and account administration
• Handle incoming/outgoing post, scanning and document management
• Conduct welcome calls and support client onboarding
• Assist with email and telephone campaigns
• Support wider operational and ad-hoc administrative tasks

Skills

Administrative experience

Attention to detail

Prioritisation

Proactive attitude

Tools

Case management system

Job description

The Graduate Project in London is seeking an Administrative Assistant to support operations and the client services team. This varied role offers exposure across administration, client liaison and operational support in a professional, fast-paced environment.

You will be the first point of contact for client enquiries, manage records, produce reports, and assist with onboarding and campaigns. A proactive, detail-oriented approach and ability to prioritise are essential.