Client Accounts Assistant

Leaders Romans Group; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Client Accounts Assistant to join their dynamic team. This role focuses on enhancing the customer journey for landlords, ensuring exceptional service and addressing any issues that arise. The ideal candidate will have a passion for customer service and a proactive approach to problem-solving. With opportunities for career growth and a supportive team environment, this position is perfect for those looking to develop their skills in the real estate industry. Join a company that values training and development, and make a significant impact on the client experience.

Benefits

Competitive base salary

Salary sacrifice pension scheme

Generous holiday allowance

Excellent parental leave

Staff discounts

Qualifications

• Experience in customer service and client relations is essential.
• Knowledge of accounts, tax, or finance is desirable.

Responsibilities

• Improve the Landlord Client Money journey and exceed expectations.
• Provide personalized account service for landlords via phone and email.

Skills

Customer Service

Problem Solving

Communication Skills

Accounts and Finance

Excel Skills

Tools

PropCo

Reapit

Job description

Job Title: Client Accounts Assistant

Location: Becket House, Worthing

Brand: Leaders Romans Group

Salary: Competitive Salary Package

Hours: Monday to Friday 8:30am to 5:30pm

About the brand:

LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at all levels. With over 200 branches across England and Wales, we have a reputation for perfection and delivering an outstanding customer experience. Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company.

Job Summary and key responsibilities:

We have an exciting opportunity within the LRG Client Accounts team for a self-motivated individual to join a new Landlord Support Team, focusing on the customer journey from a client monies perspective, ensuring excellent customer service, exceeding expectations and restoring faith in service levels when there has been an issue. We are looking for a full-time member of staff, preferably with a financial and customer service background. Knowledge of the lettings industry would be beneficial, but not essential.

Key Responsibilities:

• Work to improve our Landlord Client Money journey;
• Take ownership of understanding and delivering on Landlord needs and expectations from a client accounts perspective.
• Provide feedback to the Landlord Support Manager on pain points within the Client Accounts journey for Landlords.
• Work collaboratively with colleagues and the wider business to identify further improvement opportunities to our Client Accounts Landlord Support offering.
• Provide a personalised, positive and efficient Client Account service for Landlords over both phone and email, including;
• Assisting with queries and providing detailed reports for landlords.
• Amending ledgers, charges and other transactions to facilitate the seamless movement of landlord monies.
• Working with the Acquisition team to enable a smooth transition of landlords into the business from both acquisitions and management takeovers.
• Acting as a support for more complex accounting queries from colleagues in Branches, relating to;
• Client Money Movement/Protection
• Compliance and audits
• Tax regulations
• Non-resident Landlord processes

What are we looking for:

Essential:

• Passion for Customer Service / B2B / Client Relations Experience
• An ownership driven approach to problem solving
• Excellent telephone manner and written vocabulary

Desirable:

• Accounts, Tax and/or finance experience
• Experience of Lettings industry, PropCo, Reapit, and other Lettings systems
• Excel skills

What we can offer you:

• Proven track record for career growth and advancement within the company
• Market leading training and ongoing professional development
• Access to a diverse portfolio of properties
• Supportive and collaborative team environment

Benefits:

• Competitive base salary and additional incentives
• Salary sacrifice pension scheme
• Generous Holiday allowance, increasing by 1 day per year based on service with the option to purchase an additional 5 days’ holiday
• Excellent Parental leave and newly introduced Fertility policy
• Staff discounts

Leaders Romans Group are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.