Client Accounts Assistant

Leaders Romans Group; Worthing; On-site; GBP 20,000 - 30,000; Full time

Job description

Job Title: Client Accounts Assistant

Location: Becket House, Worthing

Brand: LRG

Salary: Competitive Salary Package

About Us:

LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at all levels. With over 300 branches across England and Wales we have a reputation for perfection and delivering an outstanding customer experience. Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company.

Job Summary and Key Responsibilities

We are seeking a detail-oriented and proactive Client Accounts Assistant to join our Client Accounts team. This role focuses primarily on managing and resolving internal and external accounts queries, ensuring the timely and accurate resolution, providing support to clients and contributing to the smooth running of the department.

Key Responsibilities:

• Assisting Branch staff and Contractors with accounts and remittance queries relating to Contractor accounts, via telephone and Help Desk.
• Setting up and amending Contractors records on PropCo, including updating bank details, archiving contractors no longer in use and ensuring fees/commission are charged correctly.
• Keeping records of relevant licenses, certifications and accreditations up to date, including Public Liability, Gas Safe etc, and archiving contractor accounts if correct accreditation is not received, to remain compliant.
• Processing refunds and cancelling invoices.
• Taking ownership for importing contractor records from acquisitions and contacting to discuss changes impacting them.
• Understanding if new processes or changes are required to maintain full compliance with regulatory bodies.
• Other ad hoc Client Accounts related tasks.

What Are We Looking For:

Essential:

• High levels of numerical competency, able to make accurate calculations and to explain them to clients in simple terms.
• Ability to build and maintain relationships with property managers and branch staff.
• Strong attention to detail and consistently delivering high levels of accuracy, ability to prioritise workloads under pressure.

Desirable:

• Experience within a property or client accounting related role.
• Solutions focused, able to identify and implement proactive solutions for the benefit of the client, preventing escalation and delivering an excellent client experience.
• A good understanding of the residential lettings sector, the role of client accounting and key skills required.
• Previous experience using Reapit.

What We Can Offer You:

• Proven track record for career growth and advancement within the company.
• Market leading training and ongoing professional development.
• Supportive and collaborative team environment.

Benefits:

• Competitive base salary.
• Quarterly and yearly awards.
• Salary sacrifice pension scheme.
• Generous holiday allowance, increasing by 1 day per year based on service with the option to purchase an additional 5 days holiday per year.

LRG are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.