Client Account & Onboarding Coordinator

Room at the Top Recruitment; Ware; On-site; GBP 21,000 - 24,000; Full time

Job summary

Room at the Top Recruitment is seeking a Client Account Coordinator in Ware to support day-to-day administration of industry supporter, sales and marketing activities. The role is fully onsite, 9:00–16:30, Monday to Friday, with a competitive salary on offer.

You will manage day-to-day contact with Industry Supporters, onboard with briefs, maintain records, and coordinate delivery of benefits. You will also upload content, schedule updates, and help demonstrate value to clients through activity

Qualifications

• Experience in admin, customer service, sales support, events or coordination.
• Strong organisational skills and attention to detail.
• Excellent written and verbal communication; confident email/phone contact.

Responsibilities

• Manage day-to-day contact with Industry Supporters.
• Onboarding with package briefs and promotional opportunities.
• Maintain up-to-date records of contacts, package benefits, renewal dates and activity.
• Coordinate delivery of benefits included within supporter packages.
• Uploading and updating of content across WordPress, Mailchimp and social media platforms where required.
• Prepare and schedule content, promotional copy and digital updates in line with the business’ wider marketing activity.
• Ensure agreed activity is delivered on time and accurately.
• Keep track of promotions and activity so the team can demonstrate value delivered to clients.
• Add to database leads from social media outreach campaigns.
• Support commercial activity, including stakeholder communications.
• Help ensure information is shared internally so activity is delivered smoothly.
• Support reporting on renewals, sponsorship activity and campaign delivery.
• Help ensure the team have up-to-date information on commitments, renewal dates and promotional activity.
• Provide general administrative support for activity as required by the CEO.

Skills

Organisational skills

Attention to detail

Written communication

Verbal communication

Tools

WordPress

Mailchimp

Job description

Room at the Top Recruitment is seeking a Client Account Coordinator in Ware to support day-to-day administration of industry supporter, sales and marketing activities. The role is fully onsite, 9:00–16:30, Monday to Friday, with a competitive salary on offer.

You will manage day-to-day contact with Industry Supporters, onboard with briefs, maintain records, and coordinate delivery of benefits. You will also upload content, schedule updates, and help demonstrate value to clients through activity