Hybrid Client Account Coordinator: Admin & Invoicing

Ginger Top Recruitment; Ampthill; Hybrid; GBP 27,000 - 33,000; Full time

Job summary

Ginger Top Recruitment is seeking a well‑organised Client Account Coordinator to join the Customer Operations team in Ampthill. You will manage day‑to‑day administration for multiple client accounts, acting as a main contact and handling enquiries, orders, invoices and account changes with accuracy and care.

This hybrid role requires confident communication by telephone and email, strong attention to detail and the ability to prioritise across several tasks.

Qualifications

• Ideally prior experience in busy administration, customer service, or account coordination.
• Confidently communicate with customers by telephone and email.
• Highly organised with the ability to manage multiple priorities.
• Proactive, detail-oriented and able to take ownership of issues.
• Comfortable working independently and as part of a team.
• Experience with systems, spreadsheets and data is desirable.

Responsibilities

• Client Support & Communication: Act as a key point of contact for allocated client accounts; Respond to day-to-day client enquiries by telephone and email; Manage incoming enquiries through the shared Customer Operations inbox; Keep clients updated, manage expectations and ensure issues are followed through to resolution; Escalate more complex issues when required.
• Orders & Account Administration: Support the National Account Manager and Customer Service Lead; Process and manage new orders - Liaise with customers, suppliers and internal teams to ensure orders progress smoothly; Manage account amendments and contract changes; Maintain accurate and up-to-date records on our in-house systems.
• Invoicing, Compliance & Data: Complete routine administration and compliance checks; Review, validate and authorise invoices; Carry out regular data audits to ensure information remains accurate; Identify and resolve discrepancies where required.
• Reporting & Client Reviews: Support the preparation of management information and client reporting; Attend client review meetings where appropriate; Assist with follow-up actions arising from client meetings.

Skills

Communication

Organisation

Customer Service

Attention to Detail

Problem Solving

Tools

Excel

CRM Systems

Job description

Ginger Top Recruitment is seeking a well‑organised Client Account Coordinator to join the Customer Operations team in Ampthill. You will manage day‑to‑day administration for multiple client accounts, acting as a main contact and handling enquiries, orders, invoices and account changes with accuracy and care.

This hybrid role requires confident communication by telephone and email, strong attention to detail and the ability to prioritise across several tasks.